Peppino Palladino | Page 3

I am immediately acknowledged by name by my service advisor, Peppino Palladino. Their service is outstanding each and every time! advisor, Peppino Palladino. Their service is outstanding each and every time! More

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Very efficient and complete. My agent, Preppino is always friendly and helpful. He is an important part of the process. friendly and helpful. He is an important part of the process. More

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I have been coming to Lexus of Warwick for sales, parts and service for a number of years and there is not one department that takes it for granted. They have always treated me as if I was there for the fi and service for a number of years and there is not one department that takes it for granted. They have always treated me as if I was there for the first time, they are always making sure that I keep coming back. When I call PAPINO for service he is always making sure that he accommodates my time for an appointment. When I enter the service bay he makes sure he greets all his customers and then will tell me how long it will take for the service I am there for, he is always spot on and if they find an issue he makes sure he lets me know that if I want to do any other services he will say about how much longer. He is the reason why along with the parts guys and sales managers I keep coming back. More

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Always provide stellar services and always willing to provide support. Really glad to have bought a car at Lexus provide support. Really glad to have bought a car at Lexus More

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Lexus of Warwick has been my trusted dealer for more than 15 years. I have never had other than great experiences with them whether purchasing new vehicles or using their excellent service department. 15 years. I have never had other than great experiences with them whether purchasing new vehicles or using their excellent service department. More

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Pep service advisor is one of the best easy going explains everything and always smiling. explains everything and always smiling. More

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Peppino goes above and. Ruins and tries to always do what is right and gives good advice and suggestions is right and gives good advice and suggestions More

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Terrible. I needed to have the navigation screen looked at. Walked in the front door because had never been there for service before. No one got up greeted me and I had to find my way to service. I stoo at. Walked in the front door because had never been there for service before. No one got up greeted me and I had to find my way to service. I stood in the service garag for at least 3 minutes before someone asked me what I needed. When I explain what I was there for he discussed with a service rep who said I needed to talk to someone in the showroom about tech support. She walked with me to my car then said I needed to talk to service department. She walked me back and talk to a different customer service representative. He asked me if I get my car serviced there and I said no. My car is from MI. He wanted to know where I got it serviced I said in Michigan. I felt that because it was my first time there I was not welcomed. I wanted to get my navigation screen fixed so that when I traded in my car to get a new Lexus it would be perfect. Needless to say I did not even look at the new cars because I was shuffled back to Michigan for service. I guess I am buying a new Lexus in Michigan where I get great customer service. Marie Eich More

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Peppino is simply the best!! The customer service he provides is like no other. This is my third Lexus because I refuse to get a different car because of the outstanding service. That says a LOT!! provides is like no other. This is my third Lexus because I refuse to get a different car because of the outstanding service. That says a LOT!! More

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Very pleased and satisfied with my service. The customer service rep is always professional. Joe service rep is always professional. Joe More

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