Payden Sewell
Payden Sewell at Serra Nissan of Birmingham

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Serra Nissan of Birmingham

1500 Center Point Pkwy
Birmingham, AL 35215

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4.7
42 Reviews
4.7

42 Reviews

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42 Reviews of Payden Sewell

August 09, 2024

Dealership Rating
Employee Rating

Amanda was helpful getting same day appt, but thats about it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I More

by zduckett
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Scott Fuller, Jeff Roe, Zac Willis , Amanda Badgwell, Madison Whisenant

Aug 09, 2024

Serra Nissan of Birmingham responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.

June 17, 2024

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Good service and low wait times. Good overall experience there with the company. Will return. More

by pdthom1227
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

January 25, 2024

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I really love my car. I love the way yall take care of your customers. I have made about 10 referrals for you. More

by JENBARTEMP
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

November 30, 2023

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Y'all are always so helpful. Thank you for doing quality work. You make sure that I know what you're working on in My car. And take care of what ever was wrong. The coffee hut More

by JENBARTEMP
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

September 23, 2023

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Angel is terrific. ....Maxine along with the service team was truly fantastic......look forward to next service More

by amccants41
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant, Maxine

August 04, 2023

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I love that the staff is always courteous. They keep you informed about your service. More

by bforda24dnc
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

July 11, 2023

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Good service. Did what was promised. Blah blah blah blah blah blah blah blah blah. More

by phmcqueen
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

June 29, 2023

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Customer service was awasome and clean atmosphere. I would recommend to do service with you More

by SHARLA.JARRETT
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Jeff Roe, Zac Willis , Amanda Badgwell, Madison Whisenant

June 23, 2023

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Employee Rating

I enjoy the wait because they were respectful patients they took there time n made sure I was comfortable n I got the car I wanted More

by Dkshtippett
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Cici

June 17, 2023

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Employee Rating

The facility is clean. The technician was knowledgeable. I was charged and paid for a misdiagnosis that was not rectified. More

by AS
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Recommend Dealer
No

Other Employees Tagged: Amanda Badgwell

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