Paulo Cifuentes

Shady business. I would definitely stay far away from this place. First, we flew here from IL for a Tesla performance model Y. I asked the salesman, Paolo to be up f I would definitely stay far away from this place. First, we flew here from IL for a Tesla performance model Y. I asked the salesman, Paolo to be up front with anything and everything before we show up with any scratches, imperfections, etc. When we got there, the Tesla was barely charged & there was quite a few imperfections that were not mentioned at all. Bubbling paint on the hatch, damage on the back bumper that was covered up horribly. Which is not cool. Also, the frunk was disgusting and full of junk after their “detail”.. which clearly just means the car was ran through a wash. Paolo told us that the rear passenger tire was replaced, when we looked at the tire, it matched up with the front passenger tire fine. Unfortunately, we did not notice until we drove back to IL and we washed the car that the ONE tire they replaced was actually the rear drivers side tire & was a summer tire. The other three tires are all season. The tread will wear differently on the summer tire, which is incredibly dangerous and can be destructive to an AWD system. Since the dealership made such a dangerous mistake, I figured they would do the right thing and figure something out to fix this issue.. WRONG! I’ve messaged Paolo, reached out to the GM Lorenzo multiple times in email, phone call & have left multiple voicemails. All to be ignored. I got ahold of Brian, a sales manager who said he would have the GM reach out to me.. still hasn’t. We were also told that we would be reimbursed for our Uber from the airport to the dealership because they failed to fulfill their promise of picking us up from the airport and figured it would be easier to have us uber. Guess it’s easier because it came out of our pockets. It’s absolutely ridiculous how this place will blow up your phone with calls, texts, emails while trying to get a sale.. but the second there is an issue, everybody is suddenly MIA and can’t help. Super shady business, would never work with this place again. One & only star for the finance guy, Joel for being awesome and getting us a great rate. More

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Definitely coming back. .. Thanks Paolo and Nathan to make it happen. Finance was awesome also .. Thanks Paolo and Nathan to make it happen. Finance was awesome also More

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Great salesperson, explained every single feature on vehicle and got me a great approval. Thanks to Nathan also.. vehicle and got me a great approval. Thanks to Nathan also.. More

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Process was smooth and well explained from start to finish. 10/10 to Salesperson Paolo Cifuentes and Finance manager Sergio finish. 10/10 to Salesperson Paolo Cifuentes and Finance manager Sergio More

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I just bought a 2019 Chevy Traverse LT from Napleton's Northlake CDJR and had a great experience! Paolo Cifuentes was my Sales Associate and he was more than helpful. While we took a test drive he was goi Northlake CDJR and had a great experience! Paolo Cifuentes was my Sales Associate and he was more than helpful. While we took a test drive he was going over all of the features of the vehicle and was asking me what I was looking for in a car. He helped me get the exact car I was shopping for at the price I wanted to pay. He was patient with all of my questions and explained the whole process along the way. I also had the pleasure of working with the Sales Manager, Eric Lewanda. He was very professional and helpful from start to finish. Once I bought my car I worked with Mark Rapp who made the financing process look effortless. He was so friendly, explained everything I was signing, and was so organized and efficient. This was my first time buying a car from this dealership and I would 100% buy from them again! Thank you, Paolo, Eric, and Mark! More

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Paolo was very helpful during the while process… definitely recommend napleton.. 10/10 to management too definitely recommend napleton.. 10/10 to management too More

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--AVOID THIS PLACE-- My daughter was looking at a Nissan Rogue they have listed. We called and asked two different people about the additional fees. Florida loves to tack on fees(in our state it's re Nissan Rogue they have listed. We called and asked two different people about the additional fees. Florida loves to tack on fees(in our state it's regulated), and wanted to know the total cost of the vehicle. We were told by both Paolo(the VIP Sales Manager)and Sebastian(salesman) that the only fee would be the $899 dealership fee. I clearly repeated it both times, then did the math and repeated it again to both of them. Both verified that would be the total cost since we live out of state, we would pay tax and registration in our state at our local DMV. She applies for financing, tells them she will put down 2-3000$. Car is 16999 + 899=17898, minus 3000 down is a total of 14898$. They call back and say her monthly payment would be 460$ at 16% for 72 months. We expected the higher interest rate as she's never had a car loan before. I tell them there's no way a car loan for 15000 is 460 a month, to please email me the breakdown of the numbers because something is off and not adding up. After several other people call asking us why we want the breakdown of numbers and we explain, we finally get an answer from Marcos as to why it's so high. They added on a reconditioning fee of 3000$. I explain that we asked two different people about additional fees, and was not told about this fee. It's also not listed in their advertisement on their website or on AutoTrader, but the other fees are. Marcos says the car must have had work done on it. Okay, please tell me what all was done to the vehicle as it had just been sold in June, and was returned 18 days later. If there's an issue with the vehicle I would like to know, and I want to know exactly what was done. He says he'll get back to me. According to Carfax, they've not completed any work since March. We waited several hours(5 to be exact), and finally left to go eat dinner. We still hadn't heard what work was done. He calls while we are out to dinner--right at the dealerships closing time, so I missed the call as the restaurant is loud. I call him this morning, and leave a message. At 7pm tonight someone calls back, but didn't leave a message. Not sure if it was Marcos or not. We still don't know what work was completed, what is wrong with the car, etc. I told him yesterday I feel like we were completely bamboozled, and tricked. I feel like they are hiding information, and must think we're stupid and wouldn't notice that substantial price difference. We also STILL haven't received an exact breakdown of the numbers. Even with the additional 3000$ hidden fee, it still doesn't come out to 460$ a month. We will move on to a different dealership, this place is shady as all get out. Not to mention we've talked to at least 7 different people there. No one seems to know what the other person is doing. We had one lady call us, when I started to explain we were working with someone, she hung up in my face. Not to mention the mileage on the vehicle isn't accurate. It actually has 10,000 more miles than listed per the photo of the odometer they posted. Bad customer service, shady, lying in their ads, no one can give you answers they just pass you from person to person. Too many red flags for us. More

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