Paul Clafin | Page 6

Took my 2021 Mazda Cx-5 in for a required maintenance service light on the dashboard on Dec 4th. I bought this vehicle brand new off the lot from this dealership. After the initial inspection the su service light on the dashboard on Dec 4th. I bought this vehicle brand new off the lot from this dealership. After the initial inspection the suggested that I get an air filter and cabin replacement, suggested a fuel additive for the injectors “since my engine air filter was dirty” and let me know my brakes were half way used and that it needed a brake flush(which it does). After I received the over-priced estimate I kindly declined the service. Upon getting the vehicle back home I had my son do a walk around of the vehicle. He found that the wheels were not put back to their original position(was marked before taking in), and the air filter box was not properly installed, with it open half way. My son suggested that I call and have them fix the issues. After I made the appointment, we then just decided to take the car somewhere else where an actual professional would get the job done the RIGHT WAY, the first time. I’m giving this dealer a rating of 1 star because they failed to preform the most basic service inspection with integrity. Not something I would usually do, but I expect more from a dealer where I purchased a car brand new from. Huge thumbs down to the service department and who ever is in charge of them as they lacked care and compassion for my vehicle. More

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OUTSTANDING Service done right the first time. Never a worry or concern having your Mazda serviced here. Technical expertise above the rest. Great communication throughout the process. A Culture o Never a worry or concern having your Mazda serviced here. Technical expertise above the rest. Great communication throughout the process. A Culture of Genuine Customer Service and Technical expertise puts this Service Dept. over the top. More

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My service advisor is very knowledgeable and excellent at his job. I get service because of him. his job. I get service because of him. More

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They are very helpful and knowledgeable and very nice and professional the whole staff is top notch professional the whole staff is top notch More

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Paul was great as usual. Friendly and efficient. AC was fixed quickly and they found some bushings that needed to be fixed. All parts in stock and they had me on the road in Friendly and efficient. AC was fixed quickly and they found some bushings that needed to be fixed. All parts in stock and they had me on the road in a reasonable amount of time. Always great to visit with my salesman too while waiting for service. More

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Muy bueno el servicio, muy buena la atención, todo a tiempo y de calidad, muchísimas gracias, 100% recomendado tiempo y de calidad, muchísimas gracias, 100% recomendado More

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Great dealership changed my oil rotated my tires and washed my car and lent us a loaner car so me and my sister wasn’t waiting 2 hrs. washed my car and lent us a loaner car so me and my sister wasn’t waiting 2 hrs. More

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Excellent customer service as always. Love this dealership and the service provided. Would definitely return. Love this dealership and the service provided. Would definitely return. More

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It’s always a good experience when I get service done. Never have any issues. Never have any issues. More

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Very satisfied with everyone there spcialy with the service department. Thanks again for everyone there service department. Thanks again for everyone there More

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