Patti O

It's been a long time since I used them last. I did get recalls taken care of. I did get recalls taken care of. More

by PADEHAHN Verified Customer Verified Customer

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The service department here is absolute top-tier, especially when it comes to navigating extended warranty claims. They took complete ownership of communicating with my third-party warranty provider, especially when it comes to navigating extended warranty claims. They took complete ownership of communicating with my third-party warranty provider, handling all the back-and-forth and paperwork so I didn't have to stress over a single detail. The team was transparent, kept me updated every step of the way, and made sure every necessary repair was fully covered as promised. It’s rare to find a dealership that advocates for their customers like this! More

by loreleaf Verified Customer Verified Customer

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This service department sets the standard for how dealerships should treat their customers. They handled a complex service visit involving my extended warranty flawlessly, working directly with the t dealerships should treat their customers. They handled a complex service visit involving my extended warranty flawlessly, working directly with the third-party company to get approval quickly and efficiently. The staff is friendly, knowledgeable, and respectful of your time, ensuring the vehicle was fixed right the first time and handed back spotless. Five out of five stars for a genuinely first-class service experience! More

by loreleaf Verified Customer Verified Customer

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The maintenance scheduler was very nice and knowledgeable he explained what work had to be done and was able to tell me how long it would take and how much it would cost he explained what work had to be done and was able to tell me how long it would take and how much it would cost More

by johnbella5912 Verified Customer Verified Customer

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The entire experience was first class. From the initial contact to schedule our appointment to the truck being completed on time, washed, and READY TO GO. From the initial contact to schedule our appointment to the truck being completed on time, washed, and READY TO GO. More

by mjfltru Verified Customer Verified Customer

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All good - Ever since I purchased the car, Patti has always been my "go to" advisor. Always completely honest on suggested service and needs. always been my "go to" advisor. Always completely honest on suggested service and needs. More

by chuck@racmil.com Verified Customer Verified Customer

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Patti is very knowledgeable at her position and always friendly. That is why I keep coming back. friendly. That is why I keep coming back. More

by skiplloydlarson Verified Customer Verified Customer

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Professional and friendly. Would recommend to anyone for their service needs. For what ever type of vehicle they own. Would recommend to anyone for their service needs. For what ever type of vehicle they own. More

by mmr200012 Verified Customer Verified Customer

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Always happy with the work completed. Patti Ostergaard is very thorough, professional, treats me like family, and is the reason I keep coming back to Palmen. Patti Ostergaard is very thorough, professional, treats me like family, and is the reason I keep coming back to Palmen. More

by dan201978 Verified Customer Verified Customer

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Over priced but when I get my vehicle back, I feel comfortable with services done. Being a former service manager that means alot to me. Will keep using. comfortable with services done. Being a former service manager that means alot to me. Will keep using. More

by KARRX Verified Customer Verified Customer

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