Patrick Yoder | Page 18

Subaru Forester Great experience. Patrick and Seth were both very knowledgeable and helpful and we felt no pressure to purchase. We would not hesitate to refer other Great experience. Patrick and Seth were both very knowledgeable and helpful and we felt no pressure to purchase. We would not hesitate to refer others. More

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Tucson 2017 It was great and we love our new car. Patrick was great with us. We did go to Hagerstown because of price but then Patrick made it happen so we could It was great and we love our new car. Patrick was great with us. We did go to Hagerstown because of price but then Patrick made it happen so we could stay local. More

by jnshep3067 Verified Customer Verified Customer

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Great experience! This team made our car buying experience painless and extremely convenient! Everyone at Thomas was extremely helpful and friendly. I would definitel This team made our car buying experience painless and extremely convenient! Everyone at Thomas was extremely helpful and friendly. I would definitely refer anyone I know that's in the market for a new/used car to them! More

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Friendly and Fast Customer Service for Crosstrek I drove from Northern Virginia to get the Crosstrek I found at Thomas Cumberland. It was a great deal and I am glad I made the trek up to get it. Pa I drove from Northern Virginia to get the Crosstrek I found at Thomas Cumberland. It was a great deal and I am glad I made the trek up to get it. Patrick was my salesperson and he was very friendly, answered questions I had and made sure the process of getting the car was smooth for me. Seth helped me with all the finances and he was extremely informative and made sure everything made sense and also got me a wonderful deal with my payments. The rest of the staff was beyond kind and I had a great overall experience at Thomas Cumberland. More

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Amazing Customer Service Thomas Cumberland is a breath of fresh air in the daunting experience of car shopping. I've never felt so welcome and like I genuinely mattered to the Thomas Cumberland is a breath of fresh air in the daunting experience of car shopping. I've never felt so welcome and like I genuinely mattered to the employees as I did here. I started with Amanda - so friendly and bubbly. When I came back, it was her day off -- but Patrick was more than happy to help. The entire time there works together to put the customer first. Seth and Heather were very friendly and explained everything thoroughly during sales. Despite not dealing extensively with me, Chris was very friendly and knew me by name, wishing me safe travels with my new car. Same with Johnathan, who helped Patrick entertain me while the car was being cleaned. I've genuinely never been so happy with a car dealership - and recommend them wholeheartedly. More

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Excellent Experience I wasn't planning on buying a car that day but when I drove into the lot for service I saw a vehicle that I really liked. Patrick, Shelly, Brett and I wasn't planning on buying a car that day but when I drove into the lot for service I saw a vehicle that I really liked. Patrick, Shelly, Brett and Heather had me bribing the car home the next day. The process was smooth and hassle free. More

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Patrick Yoder and team We felt welcome as soon as we entered the door. We were given friendly assistance immediately. My son had purchased a Subaru from the same dealership We felt welcome as soon as we entered the door. We were given friendly assistance immediately. My son had purchased a Subaru from the same dealership a few months before and knew Patrick Yoder. So I sought him out and he took good care of us without being the least bit pushy. He let me test drive 3 vehicles before I made my choice and let me test them on the roadways I would be driving most often. the entire team was warm and friendly from the start. I'll probably purchase my next vehicle from them as well since I am now fond of both Subaru and Hyundai. More

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Extremely Satisfying Experience We started our car search by itemizing & prioritizing features that are important to us. Our search was narrowed to four makes of vehicles. SUV's and We started our car search by itemizing & prioritizing features that are important to us. Our search was narrowed to four makes of vehicles. SUV's and sedans in each of the categories were selected. Upon arriving at Thomas, we were INSTANTLY greeted and assisted. There was no pressure to make a hurried decision. Patrick, our sales rep. showed us numerous options and even accompanied us on the test drives. He understood and respected our time constraints during our initial visit. We test drove a car at another dealer; but were not at all pleased with the customer service we received. Patrick was kind enough to call us and discuss our needs further. He alerted us to another model that was available. We returned to Thomas the next business day, test drove the vehicle Patrick recommended and drove it home that same day! The salesroom staff were happy to provide us with some elder care while we took the car on a test drive. We especially appreciated knowing the cost of the vehicle up front! More

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Satisfied Customer My husband and I visited the dealership hoping to find a (gently) used Subaru Forester on the lot. Patrick Yoder greeted us quickly and immediately st My husband and I visited the dealership hoping to find a (gently) used Subaru Forester on the lot. Patrick Yoder greeted us quickly and immediately started getting to know what we were looking for. After finding out that they didn't have any used Foresters on the lot, Patrick took it upon himself to try and locate one that met our specifications on their Bedford lot. He was able to find out and got to work right away to get it to the Cumberland location. He even stayed past closing time to close the deal. Patrick was wonderful to work with, very professional and listened to what we wanted and ultimately found us the perfect car for our family. We would highly recommend working with him, or anyone at Thomas Cumberland, as everyone was great! More

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Purchasing a reliable previously owned Sabaru Staff was honest and knowledgeable. It was refreshing to deal with .a dealership that is up front . We have already told our friends about the ex Staff was honest and knowledgeable. It was refreshing to deal with .a dealership that is up front . We have already told our friends about the excellent service. More

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