Patrick Sullivan

From the very beginning, we communicated through email as I live about 2 hours away. All my emails were answered in a very timely manner. Our salesman, Caleb, was very pleasant, and continued to follow up wi I live about 2 hours away. All my emails were answered in a very timely manner. Our salesman, Caleb, was very pleasant, and continued to follow up with everything I had mentioned. We were very happy with our entire experience, start to finish. More

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Paid for service plan & extended warranty, but the Service manager Steve & GM Patrick could not even see the warranty in their computer system. So, vehicle went in for oil change, tire rotation and in Service manager Steve & GM Patrick could not even see the warranty in their computer system. So, vehicle went in for oil change, tire rotation and inspection sticker. 2019 Terrain 41k and needed passenger's side wiper blade for a sticker. Couldn't even come out to the waiting room and address the issue instead they called our home phone and sent an email saying a a wipe was needed and it would be $80 for wipes!!! Gets better, when the vehicle was turned over it was pointed out the front passenger's seat was moving up and down. Well, it was said the bolts were checked and tight & if we wanted it checked further then an appointment would be needed, and we would have to pay for the appointment if nothing was found to be wrong. Well already know there is something wrong!!! 1.5 hours later, no sticker, seat fixed or even checked and a request to pay them $80 for wiper blades [which I got RainX at Walmart for $23.00]. So talked with Steve in charge of the Service Department {Call was recorded} Steve have now desire to talk with me and even said I yelled at him. LIE. Steve said my vehicle was out of warrantee and if GM would not cover the coast to figure out want was wrong with my seat, then I would have to pay. He could not even see there was an extended coverage, and I did not say anything. He was rude and could care less. His reason the seat was not check was because his guy get a flat rate and he would not expect them to spend an hour on my seat. AGAIN about the $$$$ not the customer. I then talked with the GM named Patrick, he backed Steve and he too was rude. At one point I mistakenly called him Steve and he said this is Patrick, I want you to have the names straight when you tell this story. {Professional Not} All customers should be treated the same, doesn't matter if you have purchased one vehicle of 6 like I had over the course of 8 years or so. Patrick then told my he had given my options and I pointed out he had not, I told me I would have to set up an appointment and pay for it to find out what is wrong with my seat. When both Steve and Patrick were asked if a passenger's seat that is rarely used in a $40,000+ vehicle should last more than four years..........NEITHER WOULD ANSWER. The two could not tell me if a seat in the cars the sell and service should last more the 3 years. STAY AWAY FROM THIS PLACE. Both SALE and Service. YOU cannot do one stop shopping here. More

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