Patrick Marshall | Page 2

Patrick and Suntrup made purchasing a vehicle extremely easy. I didn't feel pressured at all. I usually dislike the car buying process but this was a good experience. I highly recommend both Patrick and easy. I didn't feel pressured at all. I usually dislike the car buying process but this was a good experience. I highly recommend both Patrick and Suntrup. More

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If I could give him 15 stars I would! Patrick made my car buying experience simple and comfortable. His cool and calm demeanor combined with exemplary customer care made him a pleasure to Patrick made my car buying experience simple and comfortable. His cool and calm demeanor combined with exemplary customer care made him a pleasure to deal with. I’ll just end my review by saying…GO CARDS! More

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Patrick and the Suntrup team made my buying experience a smooth one. They quickly gave me an out-the-door price over the phone with no nonsense add-ons and provided a fair price on my lease turn in. We were smooth one. They quickly gave me an out-the-door price over the phone with no nonsense add-ons and provided a fair price on my lease turn in. We were able to get almost everything done in advance so my time at the dealership finalizing was ~45 minutes from when I arrived to when I was driving off with my new car. More

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Patrick went above and beyond to make our time worthwhile. He made sure to work with us and get us the best deal very happy with the new jeep and highly recommend this dealership and especially Pa worthwhile. He made sure to work with us and get us the best deal very happy with the new jeep and highly recommend this dealership and especially Patrick. More

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No xx, no narratives, just straight to it. I knew what I wanted and we did it. I knew what I wanted and we did it. More

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Straightforward, easy transaction. Friendly and helpful staff. Patrick was great to work with. Financing was helpful and efficient as well. Friendly and helpful staff. Patrick was great to work with. Financing was helpful and efficient as well. More

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He was awesome and gave me a chance at getting a vehicle when no one else would when no one else would More

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Pat was more than just a salesman, he went above and beyond to help me with this transaction.Amazing service and very helpful for me as a first time car buyer. beyond to help me with this transaction.Amazing service and very helpful for me as a first time car buyer. More

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Patrick is the best they have I would recommend him any day of the week never been happier with my salesman day of the week never been happier with my salesman More

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Patrick is the best! I was upfront about my credit history and he took really good care of me. Really great guy with exceptional customer service. Put me in a fully loade I was upfront about my credit history and he took really good care of me. Really great guy with exceptional customer service. Put me in a fully loaded GMC! Thank you Patrick & Suntrup! 𝐔𝐩𝐝𝐚𝐭𝐞!!!! in August this vehicle randomly began shutting down and eventually it wouldn’t turn over at all. I had it towed home. It randomly turned over and I was able drive it to the service department at the dealership on 9/3/2024 (my appointment date). On 9/5/2024 I called them to get an update on my vehicle. I was told they needed to figure out if I was under warranty first, which I am. I called them back again on 9/7/2024 to receive an update only for them to tell me service is closed on the weekend. When I finally spoke with them Monday I was told I had a warranty and my fuel pump module needed to be replaced. They stated the part was ordered and it would be covered by the warranty. I inquired a loaner vehicle in the mean time due to work and transportation to get my children to school (they have no buses in their school district). I was told the loaners cost $35 a day and I would have to check with that department. They stated there were no loaner vehicles available and I would have to call back. A few days went by and I check back in on the update of the 2020 gmc terrain and was told there was no eta on when the part would be in but that it was ordered. A couple more days passed again I inquired about a loaner vehicle and was told I would have to put on a wait list and my warranty only covers 1 day and it would be an additional $45 a day. Every time I call to check on the vehicle they say the part is on back order and it’s nothing they can do for me. I reached out to Patrick through email and he stated he escalated my situation, twice no one from his department got back with me. Now it’s going on 2 months and I still have not been offered at least a loaner vehicle for the inconvenience. I spend more money ubering and getting rides just to get my child to school and myself around while still expected to pay for a vehicle I can’t drive. This entire experience has been a living xxxx! I have been patient and understanding but I don’t wish being treated like this by a company on anyone. I saved up 3k and gave them my hard earned money to only to be played in the end. Suntrup dropped the ball and has yet to pick it up! More

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