Patrick Learned | Page 14

The service department is always polite and competent. In the rare event there is an error or issue they work to make it right. In the rare event there is an error or issue they work to make it right. More

by Aisemetra Verified Customer Verified Customer

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Everyone was very helpful, informative and professional. All questions were answered and my car issue was fixed. All questions were answered and my car issue was fixed. More

by A. Grewal Verified Customer Verified Customer

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Overall I have been very satisfied with the service at Subaru of Oakland. The staff seems knowledgeable and helpful Subaru of Oakland. The staff seems knowledgeable and helpful More

by sansouci1 Verified Customer Verified Customer

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Service department was very friendly and the service was great. Service techs were easy to work with. great. Service techs were easy to work with. More

by mduensing Verified Customer Verified Customer

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I did not have a great experience at Downtown Subaru. I’ve been coming for years and always felt well-treated but this time got talked into doing the 90,000 mile service 11,000 miles early. It didn’t mak I’ve been coming for years and always felt well-treated but this time got talked into doing the 90,000 mile service 11,000 miles early. It didn’t make sense to me at the time but I went with it, only to find out the service is mostly just replacing a bunch of fluids. Why would I want to do that early when I could get more mileage out of the fluids that I already have, according to Subaru’s own service standards? Sam gave me a small discount and Patrick later gave me another small discount when I talked with him about my concerns, but it didn’t cover the total cost of all the unnecessary work I’ve had done. I was also troubled by the fact that the sheet Sam gave me was for the 60,000 mile service, not the 90,000 mile service I was supposed to be getting. I noticed this after signing the paperwork and told him, and he said not to worry about it. This kind of poor communication and hurried service erodes my trust. I need time to understand the exact services that I’m going to receive and evidence of what was performed, for my records and to make sure that I’m keeping my car in good working order. Now I’m unsure if I’ll need to get the whole 90,000 service done again in 10,000 miles, at great expense. And my trust in Downtown Subaru is at an all-time low. In the past I’ve felt confident that I could go to Subaru dealers and pay a premium to not have to worry about the care or my car or that I might be getting taken advantage of. That is no longer my feeling. I’m getting my brakes changed right now at a local shop - I’d be happy to pay more at the dealer if I had confidence that I will be treated well and steered right, but I don’t have that confidence in Downtown Subaru at this point. More

by Bay Area Customer Verified Customer Verified Customer

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The person we dropped the car off to wanted to tell me I was wrong about the service I was asking for. Even though it clearly states what services are required in the manual. Then when they agreed to do the was wrong about the service I was asking for. Even though it clearly states what services are required in the manual. Then when they agreed to do the correct service they still did it wrong. Tire rotation was not done in accordance with the owners manual. I even asked about reprogramming the tmps for the 5th full size tire. Which they did NOT do! Two weeks later and nobody has done anything. More

by Jrmkey Verified Customer Verified Customer

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I was pleased with and appreciated their honesty and transparency. My problem was resolved and I agreed with the outcome. transparency. My problem was resolved and I agreed with the outcome. More

by renemast Verified Customer Verified Customer

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Super friendly customer service, fast and accurate results, and convenient location for the East Bay. Highly recommend! results, and convenient location for the East Bay. Highly recommend! More

by mmarzullo Verified Customer Verified Customer

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My ONLY complaint is too many cars registered at 7:30 for drop off !!! I was late getting to work that morning ! The staff r great tho’ !!! drop off !!! I was late getting to work that morning ! The staff r great tho’ !!! More

by Lisamune Verified Customer Verified Customer

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They were great. They covered our issues They offered future services and all was good. They covered our issues They offered future services and all was good. More

by MACADAMsf Verified Customer Verified Customer

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