Patrick Gomes

Purchased a 2020 Ascent in early Dec. 2019. I feel adopted and like part of the family at my local dealer, but orphaned at Southern States.  Will never use them again.  They told me I had all docs nee adopted and like part of the family at my local dealer, but orphaned at Southern States.  Will never use them again.  They told me I had all docs needed to title & register in my State, but after 4 hrs at my DMV was missing the MCO. Was told my car would be available on arrival (ordered earlier) but had to wait 2 hrs for a car wash.  Was told I could have an accessory part at a discout, but never got the part. They took 8 days to issue a credit for an over payment necessitated by their lack of communication. Their lack of integrity and dishonesty is the reason I can not reccomend their sales department.  I was also promised one free oil change, but got no indication that would happen after the sale.  Be careful and get it in writing, and signed.   My MCO and credit arrived exactly one day after I got Corporate Subaru involved. More

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Still owe me money after 6 months Bought a new Assent for here back in May. Great car, but they forgot to pay off my trade. They have owed me $67 in late fees for 6 months now and all Bought a new Assent for here back in May. Great car, but they forgot to pay off my trade. They have owed me $67 in late fees for 6 months now and all I get from them is lip service. More

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They back their service, parts, and reputation Purchased used CPO 2018 WRX. It apparently was modded, the sales reps had no clue so neither did I. A month after owning it a CEL came on and the crui Purchased used CPO 2018 WRX. It apparently was modded, the sales reps had no clue so neither did I. A month after owning it a CEL came on and the cruise control was disabled. Turns out it just needed an update in the computer for a known bug with that year WRX. When attempting to patch and update the software, they realized the car had been tuned and chipped, and were unable to install the update because the previous owner had unmarried the tuning port with the stock computer....ergo I needed a new computer. They cleared the light to the best of their ability, bought a new computer without hassling me. My tech Matt Wright saw the condition my mixmatched tires were in and was so dissatisfied with their condition, he and my service advisor Mario requested that management give me all new tires because it looked bad that the company sold a car like that. Management gave me 4 new tires, alignment, oil change, and ordered a new computer all free of charge to keep me happy with my first Subaru. I've been in the car business, and Southern States Subaru cares about your experience with your Subaru and the quality of their work more than anyone. Their techs are smart, humble and are willing to listen to your ideas and goals. Signed, CPT B.H., U.S. Army More

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Great crosstrek buying experience We were in the market for a crosstrek, and through the USAA buying service southern states Subaru got in touch with us. They price matched for us aga We were in the market for a crosstrek, and through the USAA buying service southern states Subaru got in touch with us. They price matched for us against another dealer and then beat that other dealers price by quite a bit. The staff were very friendly and very helpful, and made the entire process low stress. Donnie was our sales person and he was a breeze to work with, and very personable. More

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The Best of The Best of The Best Another slamdunk for Mr. Donnie Jackson! Once again, we were absolutely delighted with the sales process at Southern States Subaru. Without a doubt, Another slamdunk for Mr. Donnie Jackson! Once again, we were absolutely delighted with the sales process at Southern States Subaru. Without a doubt, this was the easiest, quickest auto purchase yet. And this is our sixth deal with Mr. Jackson. From start to finish we were treated like family all taken care of like we were gone most important people in the show room. I cannot recommend Mr. Jackson enough. His expertise and courtesy are a rarity these days. If you’re ever interested in buying a Subaru, please see Mr. Jackson. He’s amazing and we couldn’t be happier. Shout out to Pat and Kris for all of their help! More

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My Acent I went to Southern States Subaru to look at the all new Acent. Lester Li Was the Salesperson that helped me. He was very knowledgeable about the SUV I went to Southern States Subaru to look at the all new Acent. Lester Li Was the Salesperson that helped me. He was very knowledgeable about the SUV. I drove it and loved it. After going through the numbers I was not willing to purchase the car. Lester called me a week later and he and the Sales Manager Patrick were able to give me a deal that I was happy with. So now I am the proud owner of the Acent. Thank you Lester. More

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Excellent Lester was very helpful and knowledgeable, he made sure I was aware of everything about the car. As well as Working with numbers that were right for Lester was very helpful and knowledgeable, he made sure I was aware of everything about the car. As well as Working with numbers that were right for me. More

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