Paolo Castro
Paolo Castro at Mercedes-Benz of Boston

Paolo Castro

Business Manager

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

5.0
135 Reviews

My name is Paolo Castro and my passion for the Mercedes-Benz brand began at a very young age. My first exposure to a Mercedes-Benz was my father’s E-class 300 diesel. I loved it! I am from a large family, as I am one of 14 children. While I was born in Manila, Philippines, I grew up in California. I made the transition to Boston in May 2013 to be closer to family. I have been fortunate to have 10 years of experience working with guests and assisting them with “putting dreams in driveways.” I strive to provide a positive and no-pressure car buying experience. I am proud to be a part of Herb Chambers Mercedes-Benz of Boston and I look forward to working with you.

5.0

135 Reviews

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135 Reviews of Paolo Castro

August 06, 2024

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Employee Rating

Andy Espinosa is a well driven, balanced, success oriented Sales Consultant at Mercedes Benz Boston who excels at matching custom needs with holistic solutions for any customer. His openness to w More

by sugarwall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Umer Iqbal, Andy Espinosa

Aug 07, 2024

Mercedes-Benz of Boston responded

Thank you for sharing such detailed feedback! We're delighted to hear that Andy provided exceptional service and expertise at Mercedes-Benz of Boston. Your kind words about his work ethic and customer care mean a lot to us. We look forward to serving you again in the future!

July 25, 2024

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Always a great experience with Mercedes-Benz of Boston. I have been enjoying their service since 2009. From the sales persons to the service department, including the valet service, and the rental/loaner d More

by Adriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2024

Mercedes-Benz of Boston responded

Adriano, we're delighted to hear that you've had consistently great experiences with us at Mercedes-Benz of Boston since 2009. Patrick and the rest of our team appreciate your kind words and continued support!

January 24, 2024

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Excellent service no hassle pricing good supply of cars and options deal processed quickly without hassle More

by ajs64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kashif Sheikh

Jan 24, 2024

Mercedes-Benz of Boston responded

Hi AJS! We're glad to know that you had an excellent and hassle-free experience at Mercedes-Benz of Boston. We strive for efficient service, so it's great that your deal was processed quickly! Enjoy your car!

January 12, 2024

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Bertrand was very pleasant and informative. Buying a car can be dreadful but this was painless and quite nice. Paulo the finance guy was very efficient and just as pleasant - I would have drink More

by emcrowley1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bertrand Plique

January 08, 2024

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Provided great details and up front discussion on the vehicle. Answered very quickly and kept me informed through the purchasing process. More

by Farmerblvd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2024

Mercedes-Benz of Boston responded

We're glad to know that you had a positive experience with our team at Mercedes-Benz of Boston. We always aim for transparency and prompt communication during the purchasing process. Thanks for sharing your feedback!

December 28, 2023

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I went in to buy a certified pre owned C300. Ryan and Paolo were very welcoming and nice to us, and they helped us with anything we needed. Great service, 4.5/5 total! More

by Sar
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Ramsingh

Jan 03, 2024

Mercedes-Benz of Boston responded

Hi Sar! It's great to know that Ryan and Paolo were able to assist you in finding the perfect C300 at Mercedes-Benz of Boston. We appreciate your feedback on our service!

December 27, 2023

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Schneider provides the vital link between current vehicle owners and future vehicle purchase(s).. His professionalism, timeliness, customer-centric attitude and actions; leave me most satisfied and in lookin More

by Jfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Davis, Schneider Limose , Rob Tinkham

Jan 02, 2024

Mercedes-Benz of Boston responded

We're glad to know that Schneider's professionalism and customer-centric approach made a positive impact on your experience at Mercedes-Benz of Boston. We look forward to assisting you with future purchases! Safe travels!

November 30, 2023

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Employee Rating

Consistently outstanding assistance by sales consultants & services teams. The Herb Chambers model is the business model all auto dealers should follow. Polite and professional across the board at Mercedes More

by Blueocean
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Rob Tinkham

Nov 30, 2023

Mercedes-Benz of Boston responded

We're delighted to know that our team at Mercedes-Benz of Boston has consistently provided you with outstanding service! We strive for professionalism and courtesy in all interactions. Thanks so much for your loyalty, we look forward to serving you again soon!

November 12, 2023

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Employee Rating

The service is amazing ! They are always professional and they get things done seamlessly! I like that they make it easy to buy a car ! More

by kkennedy340
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Davis, Stephen Leung

Nov 14, 2023

Mercedes-Benz of Boston responded

Hi K Kennedy! We're delighted to know that you had such a seamless experience with us at Mercedes-Benz of Boston! Our team is always here to make the car-buying process as easy and enjoyable as possible. Thanks for your kind words!

November 09, 2023

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Employee Rating

I highly recommend! The sales rep Andy was very knowledgeable and accommodating to our needs. He made the purchase process extremely easy. More

by drewski983
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Andy Espinosa

Nov 09, 2023

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're pleased that Andy and our team provided you with a great purchase experience during your visit. We appreciate your recommendation and see you again! Enjoy your new ride!- The Mercedes-Benz of Boston Team

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