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Pao Yang
Pao Yang at Russ Darrow Direct

Pao Yang | Page 2

Business Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.5
27 Reviews

Dealership Experience

6 yrs, 11 mos

4.5

27 Reviews

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27 Reviews of Pao Yang

October 19, 2025

Dealership Rating
Employee Rating

Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. More

by THESHINERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Rachel Engel, Dalton Jarvey, Isaiah Maki , Hector was a great salesman

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Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

October 08, 2025

Dealership Rating
Employee Rating

The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks More

by GRJJJS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios

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Oct 09, 2025

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Hector and our team here at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

September 21, 2025

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Employee Rating

Sam was great! Down to earth and very helpful! Pretty sure she went above and beyond. More

by SARAHMARIE4431
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Burrell

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Sep 21, 2025

Russ Darrow Direct responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

August 29, 2025

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Employee Rating

Very friendly but also to the point. Good interaction from everyone. I would recommend them to everyone. More

by MOMCURTIS1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

July 31, 2025

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Employee Rating

Very friendly helpful people. Purchased a vehicle from here, the only issue is that it smells strongly of cigarettes. More

by JENNYBEAN5366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Burrell

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Aug 01, 2025

Russ Darrow Direct responded

Jenny, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Meacham mike.meacham@russdarrow.com

July 12, 2025

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Employee Rating

Very nice people to deal with. 3 free oil changes and car detailing included with a used car purchased. More

by CARPPOYGAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cecilia Martinez

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Jul 12, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

June 22, 2025

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Employee Rating

They were very accommodating,friendly to deal with. I would also recommend them to friends. More

by JEANSCHULTZ59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hawley

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Jun 22, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

Clean environment, detailed oriented, fast and clear diagnosis, comfy waiting area and very friendly service More

by CRIRIVERAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios, Cecilia Martinez

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Jun 07, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

June 04, 2025

Dealership Rating
Employee Rating

Austin did a great job of showing me the vehicle I was interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received. More

by KRISTINKLUZ1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Macy

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Jun 05, 2025

Russ Darrow Direct responded

Kristin, thank you for your very kind review. Austin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

May 25, 2025

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Employee Rating

Top notch dealer! Efficient and fair deal. I would recommend to anyone looking for a used car. More

by julie_redemann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Huth

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May 25, 2025

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

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