Otto Schnellbacher | Page 2

FOURTH CAR PURCHASED FROM THIS DEALERSHIP Otto worked hard for me. I would recommend asking for him when wanting to buy a car.I got fed up with the other Mazda dealership game playing and this Otto worked hard for me. I would recommend asking for him when wanting to buy a car.I got fed up with the other Mazda dealership game playing and this is our second of four vehicles over the years that Otto has been the salesman. I have always gotten the best deal at Russell and Smith. More

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Great Sales Experience As a first time car buyer I was very nervous for purchasing a vehicle. I didn't want to feel pressured towards anything or to be taken advantage while As a first time car buyer I was very nervous for purchasing a vehicle. I didn't want to feel pressured towards anything or to be taken advantage while making such a huge financial decision. I wanted to be able to take my time and consider all of my options. Otto Schnellbacher assisted me in purchasing my car, and he did a fantastic job explaining every part of the process to me. He told me all of the features and details during my test drive with my new Mazda CX-5. Otto fully explained every part of the Certified Pre-Owned package and made sure he answered all of my questions. I never felt he was rushing me out at all. I would highly recommend Otto for anyone who is looking for someone who is real, honest and for someone who doesn't want to be pressured towards anything during a car buying process. He did a great job! More

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Bad business ethics Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up an Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up and we were on the test drive within 10 mins of arriving. Once we got back I asked them to go ahead and appriase our trade while we looked around next door. Got back in and the "negotiations" weer underway. They low-balled me on the trade but I showed them NADA values and we met at a middle ground. Lower than I truly wanted but they gave me a decent discount on the 2016 we came in to look at. Once we agreed on a trade number they asked if we had a deal, and I said yes. They went to work up the hard numbers on paper for me to sign off on the deal and that's where things went downhill. The $2000 discount was all of a sudden less that $500 because of the "adders" the car had. I said this was not the price I agreed to so unless they honor the number they told me on the sales prices, no deal. They literally said "that's what dealers do unless you ask for a drive-out number". So guess what....I drove out! Asked for my keys back and said have a nice night. I wouldn't recommend them to anyone. Update...the owner, Chase Smith, called me this morning after reading my reviews to apologize and make things right. They made me another offer on the vehicle and increased the trade value to make up some of the difference. The issue above should not have happened in the first place but they have tried to rectify the situation. Thank you Chase. More

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Easiest car purchase ever This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressu This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressure, very easy-going and relaxed style, knowledgeable, helpful, and answered all our questions to our satisfaction. The price negotiation was easy and fast. We'd researched costs via KBB, and knew how much we wanted to pay. Otto and his manager worked it out while we went to lunch, and offered us an unbeatable deal - our price, at 0% interest financing, and a customer loyalty discount of $500. We also liked that there was no pressure for us to purchase additional options during the finance phase. The options were presented, and we discussed pros and cons and made our decision without any pressure or undue influence. Russell & Smith is the best dealership we've worked with, hands down (we'd visited 3 other dealers during this process, as we were considering different makes of vehicles). Oh, and my new Mazda 6 is awesome!!! More

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Effortless Purchase - Great Buying Experience First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, our sales rep, Nathan, in service, and Steven in Finance for making our recent purchase effortless. We bought our third and fourth Mazdas at Russell & Smith. We will definitely return here for our next vehicle. More

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Perfect! Gilton our salesman is a great person! Always kind and polite! I must not forget about Otto, Luis Ramirez and Emmie, they were all amazing! Great car, Gilton our salesman is a great person! Always kind and polite! I must not forget about Otto, Luis Ramirez and Emmie, they were all amazing! Great car, great dealer! Everything was perfect! More

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