Oscar Sanchez | Page 45

Great product, but less than exceptional experience I traded in our 2005 3/4 ton diesel for a newer 2011 1 ton diesel, nothing wrong with my old truck, but my wife wanted a crew cab rather than extended I traded in our 2005 3/4 ton diesel for a newer 2011 1 ton diesel, nothing wrong with my old truck, but my wife wanted a crew cab rather than extended cab. As we needed to stick to having a long bed truck, finding something that worked for us was rather difficult (as everything is standard 6.5' bed these days). The salesmen I dealt with (Oscar Sanchez) did a great job on showing me around the truck and taking me out for a test drive, he answered all my questions but the only thing he couldn't tell me about was the exhaust brake so I was on my own to find out about that. When I showed up a week later to see if we could reach a deal, my salesmen wasn't in but I was passed from person to person giving me chit chat while they started looking at my trade in until my salesmen showed up. The gentlemen looking at my trade were content looking at just the face of everything with my trade in and didn't seem to care or hear my comments on all the additions that had been installed on the truck, nor did they even look at what I had tried to point out. When we finally got to looking at numbers, they offered me $4000 less than Kelly Blue Book Value for trading into a dealer, and didn't do anything to the price of the truck I wanted. I had previously looked up Blue Book value and new what it was worth, I was so insulted I began to walk out, but they went back and raised the trade in value a bit and started lowering the price of the new truck. I ended up getting the new truck, but looking back now I wish I had held out for the deal I should have gone with (impulse buy to say the least). I see the dealership has no problem listing my used truck they got for a trade in at the correct Kelly Blue Book price, but they sure didn't give me what KBB said it was worth for dealer trade in. The dealer's website and the extra website's they list on (CarGuru.com) list most of their used inventory incorrectly showing standard bed when they are truly long bed, or vice versa. I even emailed Phil Hendershot to inquire as to the true bed lengths on some of their trucks as the online pictures didn't match the details listed online, and this still hasn't been addressed (either way you classify bed lengths look at their online pictures and look at descriptions, they don't match). When we agreed on price and terms I had asked to finance through a specific institution, got approved, but then when I signed paperwork I find that they used a different financial institution (at the same rate, but not what I had requested). Yet again another sign I should have walked away, but impulse didn't stop me. Overall I'm very happy with the product, but way let down by the dealership and the way business was handled (they must have seen me coming). I drove 1.5 hours to get to this dealership, and I can say I will never recommend them to any friends or family. They did seem to sense my lack of happiness with the sale and offered me loyalty points for service/parts if I come to the dealership for work, but a 3 hour roundtrip for an oil change or quick part is not going to happen, and those loyalty points aren't transferable to my local dealership, so just out of luck. Hope this helps others More

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Outstanding Purchase Experience I identified the vehicle I wanted on the dealer's website, which by the way is very well laid out and for me contained all the initial details I neede I identified the vehicle I wanted on the dealer's website, which by the way is very well laid out and for me contained all the initial details I needed as a potential buyer. After contacting the dealership the salesman assured me the vehicle I was interested in would be ready for a test drive upon my arrival. Indeed it was, and after the test drive I decided to test drive a second vehicle. I felt very comfortable in doing so and I felt no sales pressure throughout the entire process. I was also really impressed with the financing assistance I received and the welcoming approach the sales and management staff displayed. This dealership will work with you and based on my experience will also do the best they can with your trade-in. Three thumbs up...and GO CHEVY SS!! More

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Rio Vista has always been a great dealership! My family has bought vehicles from Rio Vista since it was once Kelsey & Sons Chevrolet. The customer service and timely response is excellent. They are good do has bought vehicles from Rio Vista since it was once Kelsey & Sons Chevrolet. The customer service and timely response is excellent. They are good down home people. The Sell family is a true class act and appreciate them allowing me to do business with them! More

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We came to Rio Vista Chevrolet looking for a used Chevy Tahoe. We could have been happier with the service and accommodating staff. They were able to give us the full history of the car we were looking Tahoe. We could have been happier with the service and accommodating staff. They were able to give us the full history of the car we were looking at. They gave a good and very fair offer for our older Tahoe trade in. They worked as a team and we were in an out within a few hours. Has got to be the easiest thing ever. Cannot say enough good things about the folks at Rio Vista Chevrolet. We would come back for another car any time. More

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Please note that I do not work at Rio Vista. That said, let me say my experience in buying a used car at this 'small town' business was among the very best I have ever had. There is a sense you get from th let me say my experience in buying a used car at this 'small town' business was among the very best I have ever had. There is a sense you get from the sales staff that I haven't felt in a long time: low pressure, courtesy, and knowledge of product. My friend bought a Mazda Miata and I bought a Nissan Z car. According to our research before arriving, the asking price was very close to Edmunds and other car websites. The showroom and waiting rooms are small and outdated by some dealer standards, but everyone abides by the "eight foot rule" and greet customers with a smile. The buying process was very smooth, with only one hiccup: my final monthly payment increased a few dollars from the agreed upon amount during the contract signing session with the finance department because the interest rate was a bit higher for an extended loan. The owner, Sam, is very gracious, attentive, progressive and committed to making his dealership an outstanding 'small town' Chevrolet dealership. More

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We searched high and low for our new truck, finally a not so pushy salesman (Oscar Sanchez) very professional all around great guy, I would recommend Rio Vista to anyone looking for a Chevy- than went to fin so pushy salesman (Oscar Sanchez) very professional all around great guy, I would recommend Rio Vista to anyone looking for a Chevy- than went to finance and met Erick Perez- another great guy, transactions were all done fast and smooth- the entire staff at Rio just seemed very professional and such a warm welcoming- thanks guys for a great exp. we defiantly will tell a friend: Mrs. Jo Ann Kirkpatrick Mr. Kenneth A. Kirkpatrick Love our 2013 3500HD- so ready to go take our 5th wheel out;) More

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