Orlando Sanchez | Page 13

Midway Chevrolet responded

Thanks! We’re thrilled to hear you had a great experience. Your support keeps us motivated to deliver the best service possible. Looking forward to seeing you again!

Midway Chevrolet responded

Thanks! We're thrilled to hear that Orlando, Lamar, and Steve made your experience enjoyable. We take pride in our team's expertise and commitment to providing excellent service. Your feedback truly motivates us to keep up the great work!

Midway Chevrolet responded

Thanks for the fantastic review, Dylan! We're thrilled to hear that your truck buying experience was smooth and enjoyable. Orlando and Jade appreciate your kind words and look forward to assisting you again in the future! Happy driving!

Midway Chevrolet responded

Thanks for the fantastic feedback, Edward! We're thrilled to hear that your car buying experience with us was exceptional. Our team works hard to make it memorable, and it’s great to know we hit the mark. Enjoy your new ride!

Midway Chevrolet responded

Thanks! We're thrilled to hear about your positive experience with Orlando and our team. Your feedback inspires us to keep providing excellent service. We appreciate your support!

Midway Chevrolet responded

Leisvy, thank you for your fantastic review! We're thrilled to hear that you find our information helpful in making decisions. Your satisfaction is our priority, and we’re here to support you every step of the way. Looking forward to continuing to serve you!

Midway Chevrolet responded

Thanks! We’re thrilled to hear you had a great experience with Orlando, Mariana, and the team. It’s always wonderful to see familiar faces like Steve, too. We appreciate your continued support and look forward to helping you with your next vehicle!

Midway Chevrolet responded

We sincerely regret the stress and frustration this situation has caused you and your family. Ensuring our customers have a smooth experience is a top priority, and we are actively working to resolve this matter for you. We do want to clarify some of the items you mentioned to be sure we are on the same page. The loan for the original vehicle, the 2019 F-150, is being processed for reversal by GM Financial. We are unfortunately on their time table but the process is nearing completion and will keep you updated when it’s resolved which should be by next week. Once finalized, the loan will no longer reflect on your credit. We have shared several times that you will not be responsible for any payments on this vehicle and you did confirm with us that no payment has been made. We are concerned you also mention that we haven’t shared any information regarding the request but had sent via email all of the communications with GM Financial detailing the status for clarity. We do appreciate your patience and understanding as we work through this. If you have any further questions or concerns, please don’t hesitate to contact Diane Soza, our Director of Customer Relationship Services, at 855-971-8351.

Midway Chevrolet responded

Thanks for the feedback, Cody! We're glad you found our vehicle selection and pricing competitive. It's great to hear that Orlando provided you with the support you needed during your purchase. We appreciate your review and hope to see you again soon!

Midway Chevrolet responded

We understand how frustrating additional fees can be, and we appreciate your patience as we worked to honor the internet price. We are committed to providing transparent and fair pricing, and we will take your feedback into consideration to ensure a better experience moving forward. If you have any further concerns or need assistance, please don't hesitate to contact Diane Soza, Director of Customer Relationship Services, at 855-971-8351.