Olivia Pierce | Page 27

Seems that customers are almost a bother to some of the service managers. They act like they’re not there to help the customer, but the customer needs to grovel in order to receive proactive assistance. service managers. They act like they’re not there to help the customer, but the customer needs to grovel in order to receive proactive assistance. More

by ONEISLANDHOP Verified Customer Verified Customer

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Excellent service, prompt, recalls handled swiftly! Terrance is an excellent sales representative. We are always recommending you all Terrance is an excellent sales representative. We are always recommending you all More

by Catsmorris69 Verified Customer Verified Customer

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Friendly staff and always there to help. Very professional. Great job . Our KIA STILL RUNS GREAT.😀😀😀 Very professional. Great job . Our KIA STILL RUNS GREAT.😀😀😀 More

by Douglas Eidell Verified Customer Verified Customer

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Great sales people sales manager didn’t put extra $1000 off like advertised the service center is average over a reasonable expectation the vehicles need to under an extenive inspections a part replaced i off like advertised the service center is average over a reasonable expectation the vehicles need to under an extenive inspections a part replaced iwithin first week More

by STRUDELBUG Verified Customer Verified Customer

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Great service! The buying process was painless and the staff was very nice. Would 10/10 recommend if looking to buy a Kia. The buying process was painless and the staff was very nice. Would 10/10 recommend if looking to buy a Kia. More

by wnicci13 Verified Customer Verified Customer

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Was an easy and simple process by the people a the Kia in Jacksonville. Thank you Jacksonville. Thank you More

by OLDRETIREDDUDE Verified Customer Verified Customer

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I always get great service every time I visit for service or anything with my vehicle. or anything with my vehicle. More

by MORGANTJENKINS Verified Customer Verified Customer

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From day one Kia of Jacksonville has tried to be dishonest with me. They added a 1,500 dollar mag warrenty, which I made them redo the paper work and remove it. Then everytime I carried my car in fo dishonest with me. They added a 1,500 dollar mag warrenty, which I made them redo the paper work and remove it. Then everytime I carried my car in for service they messed up something. The last time it was brought it in for an oil change the next day I checked my oil it ws 2 quarts low. I called the dealship and spoke to Kenneth at the service department and he said I must not be checking it correctly. He was very condescending and rude.Went to the parts store and bought 2 quarts of oil and put it in. After driving the car about 70 miles I checked it again and it was dry. I called Kia Roadside and they towed it to the dealership. I called and they said they would check it out, but I would have to pay for it. The car had gone through 5 quarts in 169 miles after the oil change. I went off and told them they would fix the car and I was not paying for anything. They finally admitted the oil filter housing was put together wrong causing the leak. I do not know if they kept doing this on purpose or are they incompetent. When I picked up the car they did not have the integrity to face me and hid in their offices like frightened animals which they are. They had a very sweet lady to do their dirty work, but to scare me they had a big dude near me that I had never seen before.I was very polite, but told them this drama could have been avoided if they had listen when I called them and told them it was 2 quarts low. So no I would not recommend this dealership for anything. I love my Kia, but the dealerships are trash! More

by gcook61 Verified Customer Verified Customer

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One of the best times I have had getting a car you have great works great works More

by TURTLEUPDUDE Verified Customer Verified Customer

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The buying process was smooth and straightforward. The finance team did a great job explaining my options and helped me secure a loan with favorable terms. The paperwork was handled efficiently, and I The finance team did a great job explaining my options and helped me secure a loan with favorable terms. The paperwork was handled efficiently, and I was able to drive away in my new car the same day. More

by JEHEYLER Verified Customer Verified Customer

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