Oleg Tibulschii | Page 5

Our 2017 Smart Toyota Prius We purchased a 2017 Prius here just before Christmas, and were very pleased boy the smoothness of the process, the excellent price, and, of course, th We purchased a 2017 Prius here just before Christmas, and were very pleased boy the smoothness of the process, the excellent price, and, of course, the car itself. We formerly had a 2005 Prius, which had performed superbly, but we decided to make a change before we needed to do so. Boy, the car has come a long way. Not only does the new car get better mileage than the old one, but it comes with so many additional features that we feel that we are still learning how to use them all. Steve and Oleg made the whole process very easy for us. More

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Excellent buying experience I recently bought a new car at Koons Arlington Toyota. Previously, I did not like the process of buying a car, but my experience at Koons changed tha I recently bought a new car at Koons Arlington Toyota. Previously, I did not like the process of buying a car, but my experience at Koons changed that. The discussions on options and the negotiations on price and financing were straight forward and I am very happy with the outcome. I want to point out in particular the work done by Ms. Chirz Salhi. If I will buy another Toyota in the future, Koons will be the place for me to go first. More

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Excellent Experience Very honest sales and finance department. They don't try to put you in something you don't want and give you options to achieve your goals. We told th Very honest sales and finance department. They don't try to put you in something you don't want and give you options to achieve your goals. We told them what we wanted and what we could afford. They worked with what we told them to make it happen. Will certainly go back to purchase our next vehicle! More

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Poor Customer Service So a few days back my fiance and I went to look at vehicles . We stumbled upon the Koons used Toyota so we stopped to take a look. As we drove around So a few days back my fiance and I went to look at vehicles . We stumbled upon the Koons used Toyota so we stopped to take a look. As we drove around the lot we found a Mercedes GLK 350 so we went in to talk about it. He brought out a key and we tried to start it but the alarm went off when the door was opened. While trying to start the vehicle it still refused . So as we pittled with the vehicle for a whIle. But being a BMW owner I knew a few tricks and usually if the key doesn't respond it's a battery issue. All of the while this is going on the Sale Associate (Henry Garcia) went in and sat comfortably while we tried to start a vehicle on his lot. After the headache we got the vehicle started and went for a test drive . Mind you we fell in love with the vehicle it was missing a door panel but they had the parts just needed to install. So my fiance gave his information and started the application after the paper work was completed he told us to drive to the main dealership to speak with his sales manager. So we go through the second part . But the worst part was we had been at the dealership all day . So the guys tells us the last step takes 15 minutes . We wait and he comes back and said the bank wanted a higher down payment so he said he was gonna check a few more banks but no until the morning . They told us they'd give a call .... one that never came through. Then my fiance calls and the sales associate didn't answer the phone all day . The entire time his credit is being ran over and over dropping point for point . The entire time we've yet to hear back from any of the agents . More

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Great experience! I have dealt with other dealerships in three different occasions, and my experience at Koons Arlington Toyota was by far the best. Christian was atten I have dealt with other dealerships in three different occasions, and my experience at Koons Arlington Toyota was by far the best. Christian was attentive and respected my needs and my budget. He was not there to make a deal, he was there to help me and my family throughout the car-buying process. I actually left the dealership and came back the same day to buy my car. Christian was not the typical pushy and aggressive salesman, and I confess that's what made me come back. I purchased a 2017 Toyota RAV4 XLE and I could not be any happier with my choice. Oleg was very professional and easy to talk to while finalizing the documentation (which can be the most dreading part). He made the process easier by being personable and answering all my questions. Also, kudos for making my 3-year old son happy during the entire time I was at the dealership. Miriam Catching More

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Professionalism at its Finest From my initial interaction, Christian Johnson impressed me with his courteousness and knowledge. Every step of the way he was there to answer my que From my initial interaction, Christian Johnson impressed me with his courteousness and knowledge. Every step of the way he was there to answer my questions with full disclosure so I was not left wondering or unknowing. I told him what I was looking for and he delivered even though it was not at his site. If asked I would recommend Christian to anyone looking to purchase a vehicle. Thank you! More

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Worry Free Car Buying Experience As a single mom, purchasing a car can be quite intimidating. However, this was NOT THE CASE at Koons! My product specialist, Christian Johnson, was ve As a single mom, purchasing a car can be quite intimidating. However, this was NOT THE CASE at Koons! My product specialist, Christian Johnson, was very knowledgeable, friendly, and honest. I could tell he had my best interests at heart. It meant a lot to me! Also the financing process was a breeze thanks to Oleg. He was professional, personable and had a great sense of humor. All in all I couldn't have asked for a more positive experience from the moment I walked through the door. I am very satisfied with the staff at Koons Arlington Toyota. More

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Car Buying Ease I previously visited Koons 4 years ago looking for a used car, I did not end up buying at that time, however, my experience was extremely positive. N I previously visited Koons 4 years ago looking for a used car, I did not end up buying at that time, however, my experience was extremely positive. Now 4 years later, I returned to Koons to look at a new car. The process of buying the new car was extremely smooth and positive. Christian was personable and very professional. My experience with financing was also very professional and helpful! The professional service and my positive experience will definitely keep me coming back to Koons! More

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Best Service EVER. It all started when I heard about the lease offer that scion toyota has going on. So I called in and was greeted over the phone by Warfa (salesman). I It all started when I heard about the lease offer that scion toyota has going on. So I called in and was greeted over the phone by Warfa (salesman). I asked him what I needed to do to go about the process and he walked me through the steps. That same day I came in and started to do the credit check to see if I qualified for the lease offer on the scion that I loved and had my eyes on. So we ran in through and unfortunately it came back that I did not have enough proof of income to get the lease on the scion so I was kind of sad about that but I didn't give up, neither did Warfa. So we tried for the Corolla still nothing...so he gave me an option of doing a co-sign and I thought hmm why not? So we processed everything again and I still was denied for the scion from several banks...what a bummer right? So we tried and tried literally and I even had to come back because the store bank was closing and we had no answer. Warfa told me though in these exact words, "I promise you, tomorrow you're getting a car". So I took his word. I was off work the next day at 7 and I rushed over to the dealership as soon as I could he told me he had good news, all I needed was to confirm to the banks who I was and then we could see the other options. We ended up getting approval for the Toyota Corolla for financing rather than a lease even though my first choice was to lease...I chose this option anyway...mind you I didn't like the Corolla at first but once looking at it closer and test driving it a second time I actually fell in live with it! The inside was bigger, the interior was nicer to me than the first time around and I loved the color that they got me, white with tan seats with black accents inside and out. I was amazed...so finally after all paper work was done. My mother rushed over for the co-sign she got there after hours and we were there til almost 11 o clock. Just to seal the deal. Warfa had an emergency earlier and had to leave early so I was taken care of by Oleg the financial manager...he worked his way to getting me a rate from 12.6 to 8.4 from $400 down to $330 which was awesome as xxxx! It took me 2 whole days to get approved and i drove off the lot in a new 2016 Toyota Corolla that I own! And that I fell in love with over the Scion even though I L O V E D the scion in the beginning I didn't even want to test drive the Corolla the first day at the dealership. I was amazed as how hard they worked and how long it took but it P A I D off! Warfa promised me and didn't break it...I can only appreciate something so great! KOONS TOYOTA IS THE PLACE TO BE! if you're ever looking for a new car used car, get down there and schedule with Warfa this guy is a legend. T H A N K S! - Austin L. Johnson More

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Awesome dearlership!! After driving all over Northern Virginia and Southern Maryland we stopped by to look at a used vehicle. While we were waiting for someone to finish t After driving all over Northern Virginia and Southern Maryland we stopped by to look at a used vehicle. While we were waiting for someone to finish test driving that vehicle we wanted to look at, we test drove a Sequoia Limited. Warfa was very knowledgeable and did an awesome job answering all my wife's questions....and mine. After having a bad experience with another dealer in the area, wanted to go back to a name that I had a good experience with when i first got to the area in 2003 at Koon's Tyson. If you are truly looking for a great deal and an even better dealership to meet all your needs, I would recommend Koon's Arlington Toyota. You will not be disappointed. Personally, the best dealership I have visited in the last 30 years. If you have a significant other who is hard to please, this is a dealership that will win the entire family over. More

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