The best thing about this dealership is the people.
Everyone I encountered approached with kindness and a smile. My sales professional Emily, was very pleasant to work with. Her level of knowledge and
Everyone I encountered approached with kindness and a smile. My sales professional Emily, was very pleasant to work with. Her level of knowledge and professionalism was only exceeded by her desire to be helpful and customer oriented. She explained everything thoroughly and was never pushy. She made sure my questions were answered and even took the extra time to walk me through the FordPass app in detail. Her technology skillset and overall sales approach were much appreciated.
James and Norman were also very helpful, knowledgeable and easy to work with. The entire team of Emily, James and Norman was impressive. I will recommend them without hesitation.
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by Smsavage
Oct 15, 2026 -
Serra Ford Rochester Hills responded
Thank you for such a thoughtful and detailed review! We’re thrilled to hear that Emily, James, and Norman made your experience at Serra Ford so positive. Providing knowledgeable, friendly, and pressure-free service is exactly what we strive for, and we’re glad Emily took the extra time to walk you through the FordPass app and answer all your questions. We’ll be sure to share your kind words with the entire team. Thank you for your recommendation and for choosing Serra Ford. Enjoy your new vehicle!
I have been giving them my business for more than 9yrs.
They were very helpful and kind.
They were very helpful and kind.
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by delher74
Oct 14, 2026 -
Serra Ford Rochester Hills responded
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I love my new vehicle!
Great service and very informative information was given to me from my sales person Norman. The people were also very friendly.
I would recommend th
Great service and very informative information was given to me from my sales person Norman. The people were also very friendly.
I would recommend them to anyone. Thank you very much for your service.
It was greatly appreciated
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by russojoanne082
Professionalism
Attention to needs
Organized
Response
Time
Fair Options
Transportation Assistance
Reliability
Backup Assistance
Problem Solving
Time
Fair Options
Transportation Assistance
Reliability
Backup Assistance
Problem Solving
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by VANCOUVER
Oct 06, 2025 -
Serra Ford Rochester Hills responded
Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know! Take care!
Worked with Norman and he was great.
Very professional, worked to make a deal work out, and was easy to work with
Very professional, worked to make a deal work out, and was easy to work with
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by josephjcox6
Sep 01, 2025 -
Serra Ford Rochester Hills responded
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
This new dealership is super nice and clean.
Employees are helpful and nice. Would recommend.
Employees are helpful and nice. Would recommend.
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by Anthonymgarascia
May 25, 2025 -
Serra Ford Rochester Hills responded
Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Norman Shaya was very helpful with getting me into my new
truck. Was very professional and answered all questions I had. They were able to work with me to get best deal possible!
truck. Was very professional and answered all questions I had. They were able to work with me to get best deal possible!
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by Saba Saba
May 16, 2025 -
Serra Ford Rochester Hills responded
Saba, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
It's a nice dealership.
The lady is very nice. She is trying to get me approved
The lady is very nice. She is trying to get me approved
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by barbietingzatl
Apr 21, 2025 -
Serra Ford Rochester Hills responded
Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Great service from Norman and Emily as well as Alex the
finance guy. Would not hesitate to purchase another vehicle from this dealership and they are an hour from us so that is saying a lot.
finance guy. Would not hesitate to purchase another vehicle from this dealership and they are an hour from us so that is saying a lot.
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by Tbnowak5
Other Employees Tagged:
Alex
Mar 26, 2025 -
Serra Ford Rochester Hills responded
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!
Do a great job of getting in and out of dealership when
purchase new vehicle.
purchase new vehicle.
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by Bucknut