Norman Johnston | Page 27

Norm was very professional and most of all he wasn’t pushy during the sales process. pushy during the sales process. More

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Norm ws a very "Low Key" or Low Pressure Salesperson, which made our 2020 MDX buying experience a pleasure. He was thoroughly knowledegble about our Model, Package & Year & was able to compare feature to which made our 2020 MDX buying experience a pleasure. He was thoroughly knowledegble about our Model, Package & Year & was able to compare feature to feature to the 2016 MDX we were trading in. Norm listened to our concerns & addressed all of our questions & "Hot Buttons" in delivering our car. He was able to bring in his Manager when we reached impasse on our deal, who was abe to remove the last hurdles to our satisfaction. Once we reached our deal & shook hands, Norm, along with Mary Ann Sullivan were very efficient & diligent in making sure all details & documentation were taken care of, so there were no open items that we had to go back & revisit. In essence, they did not waste any of our time, & we probably spent between 3 & 4 hours over 2 days from our driving in to driving out with our new car, which we appreciated. All in all, we had a very good Buying Experience & we felt good about the deal we made, the car we received & the treatment we were giben. Top shelf, which is what you would expect in purchasing an Acura Vehicle. More

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Couldn’t have made the process any easier! Ross and all the employees at Naples Acura always make buying a car seamless and well worth me traveling from out of town to get the car here! the employees at Naples Acura always make buying a car seamless and well worth me traveling from out of town to get the car here! More

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I was moving from NY and dealt with Norm 100% when looking to lease my car through Acura. The customer service and attention to detail Norm showed me during this process was 2nd to none. Everything wa looking to lease my car through Acura. The customer service and attention to detail Norm showed me during this process was 2nd to none. Everything was clear and straightforward and the communication was always top notch. He was responsive, answered all questions that I had and made sure I had the correct understanding of what I was signing up for. I wouldn't recommend going to anyone but Norm. Also I would like to recognize Scott in the finance department. He was very informative, and did not try to sell me anything unnecessary, you can tell that this dealerships first priority was the customer. More

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Great experience from start to finish, Norm and Maryann had everything ready when I arrived, the process was fastest I have ever had. Norm took the time to walk me through some of the features I wasn’t sur had everything ready when I arrived, the process was fastest I have ever had. Norm took the time to walk me through some of the features I wasn’t sure about. The whole experience was perfect. More

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Norman is absolutely an outstanding professional! Provided a phenomenal customer experience. Super happy with my new Acura RDX! Provided a phenomenal customer experience. Super happy with my new Acura RDX! More

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Always enjoy working with Norm. Just purchased our third car from him. Polite, no pressure. #bestsalesmanever. Can't imagine buying anything but an Acura. So happy with my new TLX. car from him. Polite, no pressure. #bestsalesmanever. Can't imagine buying anything but an Acura. So happy with my new TLX. More

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We were helped by Norm then Sparky. Norm provided an absolute perfect sales experience while Sparky delivered the car with a great deal of energy and fun as he taught us all about the functionality. we absolute perfect sales experience while Sparky delivered the car with a great deal of energy and fun as he taught us all about the functionality. we bought on Saturday and received a follow up call asking us how we like the car om Monday. All in all the best experience I have ever had in buying a car and the best delivery. Thanks Norm and Sparky. More

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We're new to the dealership, but my wife and I found our experience in selecting and purchasing a new 2021 Acura RDX from Naples Acura a pleasant, low pressure experience. Norman Johnston was most helpful b experience in selecting and purchasing a new 2021 Acura RDX from Naples Acura a pleasant, low pressure experience. Norman Johnston was most helpful before and after the sale, and Marianne Sullivan made the financial, and other paperwork requirements very seamless for us. More

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Norman is genuine, helpful and very knowledgeable. It was a very pleasant experience from start to finish. Thank you, thank you, thank you! a very pleasant experience from start to finish. Thank you, thank you, thank you! More

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