Nina Mallory | Page 18

First time visit, first service on my truck that I bought out of state. Upon arrival, everybody was so serious. You’d have thought everybody was getting fired with how there was no smiling or welcoming entra out of state. Upon arrival, everybody was so serious. You’d have thought everybody was getting fired with how there was no smiling or welcoming entrance. I didn’t even get a “hello, welcome to champion, we’ll be right with you… yada yada yada”. Did they think I was there to rob the place 🤔, maybe but I’m not sure. Anyways, they only had Pepsi in the machine out of like 12 selections… just Pepsi lol. But the technicians were great with my truck, there was a window I was watching through and they did thoroughly go through my truck and check everything, some wonder if they do that behind doors, but they did great, I was pleased with them. I was in and out relatively quick so that was great! More

by Floatin_turd Verified Customer Verified Customer

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Actual service was fast. Problem trying to schedule online. When I called to schedule, the person in the service dept put me on hold for 20 minutes - not a good experience Problem trying to schedule online. When I called to schedule, the person in the service dept put me on hold for 20 minutes - not a good experience - reservations about the service that will be provided if this is any indication of how customers are treated. More

by 4WANDAB15 Verified Customer Verified Customer

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Champion-Kingsport is always the best to do business with! Great people with the best deals anywhere. with! Great people with the best deals anywhere. More

by joe.robbins Verified Customer Verified Customer

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I still have message of service tire monitoring system showing. The right rear is the only one not giving a reading. I don't drive to Kingsport very often. Therefore if I can do something myself to fix th showing. The right rear is the only one not giving a reading. I don't drive to Kingsport very often. Therefore if I can do something myself to fix the problem, please let me know. I had to turn on the trip odometer myself, If they had done so , they would have seen there was a problem. This may help someone else knowing and instructing the tire people. More

by WRHTN Verified Customer Verified Customer

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Service was great prompt and professional,service department was very clean and will definitely be using their services again. department was very clean and will definitely be using their services again. More

by otommy22 Verified Customer Verified Customer

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Good people=good employees=good business= more profit=more money for employees and owners= satisfied custermers profit=more money for employees and owners= satisfied custermers More

by SAMIAM737 Verified Customer Verified Customer

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I was extremely surprised when I saw the sign announcing a 3% surcharge for paying with a credit card. I asked when this started and I was told it was after the new owners took over. It is a ridiculous and a 3% surcharge for paying with a credit card. I asked when this started and I was told it was after the new owners took over. It is a ridiculous and petty charge from a business of your size. We have been customers of Courtesy for 40 years, but this makes me wonder your loyalty to your customers. More

by GQCLBC Verified Customer Verified Customer

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The service manager, Jeff, was way above average in his effort to diagnose and resolve the issue I was having with my vehicle. After completing the repair he let me know the vehicle was ready to be picked effort to diagnose and resolve the issue I was having with my vehicle. After completing the repair he let me know the vehicle was ready to be picked up and arranged for Champion's driver to pick me up. I did have a concern when paying for the charges when the sales assistant described the reason for the high amount of the charges. She "explained" it by saying that the repair [of my differential] required "9 quarts of oil at $28 per quart" which amounted to the $280+ being charged. After I looked at it more closely, it was obvious that the bill was for 1 quart of oil and the rest was labor and miscellaneous items. More

by TEACHES2A Verified Customer Verified Customer

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Service manager and mechanic were very helpful after I had been dealing with OnStar. OnStar would not help and would tell me lie after lie, never would call me back after saying they would. had been dealing with OnStar. OnStar would not help and would tell me lie after lie, never would call me back after saying they would. More

by EDDIE.NOE056 Verified Customer Verified Customer

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I called to have my truck serviced so I dropped it off. They said they will get to it when they can.so it was ready the same day.cant get any better than that. They said they will get to it when they can.so it was ready the same day.cant get any better than that. More

by DIRTYSOUTHOFFROAD Verified Customer Verified Customer

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