Nicole Stem

Based on recent experiences, I strongly advise caution when considering doing business with any Braman dealerships, and BMW of North America. From the beginning of the sales process, I encountered several when considering doing business with any Braman dealerships, and BMW of North America. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup on their website. Information provided about the vehicle’s MMR was false and misleading, the overall sales process lacked integrity. At first, I was encouraged to lease a BMW i5 with an obvious and visible scratch on the front bumper and told to return later for repairs. More troubling, products and warranties I had explicitly declined were later added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing and breaking system issues, constant and unusual clunking sounds during and after DC fast charging. The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within the first two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a vehicle defective. In such cases, either a full buyback or substitution of collateral is applicable which was promised in writing by both Braman and BMW NA, an even swap. The vehicle had been at the dealership for over a month, and service staff refused to take it to an Electrify America for appropriate diagnostic tests. Huge vulnerability and safety issues for my family or even the general public at this point. All BMW electric vehicles are a problem child both domestically and abroad, particularly related to overheating, breaking system, high-voltage battery cooling and power lost while driving. In conclusion, stay as far as you possibly can from both BMW of North America and Braman Motors, save the aggravation and if you accidentally go in, do yourself a huge favor and walk out. BMW has sold customers junk for decades and long pattern of lawsuits against Braman Motors for deceptive sales and services practices. Truth in lending act violations unfair and deceptive trade practices at it’s best. FLHSMV should swiftly launch an investigation and pause their operations immediately, not sure how they have been allowed to operate with impurity for so long. Clear intentional patterns of misrepresentations and dealer frauds, overall unethical sales and service culture, a complete mess!!! More

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Nicole from the start was honest and easy. She was upfront and so kind an easy to work with. We love our new convertible and we plan to recommend her to all our friends and family who need to She was upfront and so kind an easy to work with. We love our new convertible and we plan to recommend her to all our friends and family who need to be put into a new car!! Thank you Nicole. More

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Nicole was AMAZING! She was so diligent, caring, reasonable, and she genuinely wanted to help me. She listened to me, got me exactly what I needed, and made the process She was so diligent, caring, reasonable, and she genuinely wanted to help me. She listened to me, got me exactly what I needed, and made the process absolutely seamless! I was out of the dealership in record time. I highly recommend her!! Did I mention my entire family loves her? She’s GOOD! More

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SHE IS THE BEST; WE HAVE BEEN USING HER FOREVER! HIGHLY RECOMMEND! USE HER EVERYTIME HIGHLY RECOMMEND! USE HER EVERYTIME More

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We cannot say enough amazing things about Nicole Stem at Braman BMW. We have been customer of Braman BMW for 15+ years. Nicole always goes above and beyond for us since we met her in every way imaginable. N Braman BMW. We have been customer of Braman BMW for 15+ years. Nicole always goes above and beyond for us since we met her in every way imaginable. Nicole helped with absolutely everything we needed and made the entire experience feel effortless and stress-free. Her kindness, patience, and genuine care truly set her apart. She was incredibly attentive, professional, and an absolute joy to work with. Nicole is a rare gem, and we are extremely grateful for the outstanding service she provided! We continue to return for her!!! More

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This is like the 8th car we purchase from Braman BMW in West Palm and they always deliver with great service, good price and just all good around experience, Nicole is an awesome person and I would never b West Palm and they always deliver with great service, good price and just all good around experience, Nicole is an awesome person and I would never buy a car from anyone else. More

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Working with Nicole Stem at Braman BMW continues to be an exceptional experience. This is my third purchase with her and this dealership, and every time she delivers the same level of fairness, transparency, exceptional experience. This is my third purchase with her and this dealership, and every time she delivers the same level of fairness, transparency, and ease that keeps me coming back. Nicole has a talent for making the entire process feel seamless—no pressure, no surprises, just honest guidance and genuine care for her customers. She listens, understands exactly what I’m looking for, and goes above and beyond to make sure everything is perfect. From the first conversation to the moment I drove off the lot, I always felt supported and fully informed. Nicole’s professionalism, knowledge, and warm personality make car buying not only stress-free but truly enjoyable. Braman BMW is lucky to have someone like Nicole representing them, and I couldn’t recommend her more highly. If you want a smooth, trustworthy, and exceptional car-buying experience, she’s the one to contact. More

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Nicole dispels every preconceived notion you have about buying a car. Knowledgeable, transparent and caring, she makes the whole process a breeze. Never any surprises, and always a great deal. Braman is g buying a car. Knowledgeable, transparent and caring, she makes the whole process a breeze. Never any surprises, and always a great deal. Braman is great dealer and I am sure there are plenty of great salespeople there, but you would be remiss not to seek out Nicole More

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Nicole went right to work on my situation. She was very professional and I happened to come in at the right time and a car deal fell through and I was able to work out a good deal. She was very professional and I happened to come in at the right time and a car deal fell through and I was able to work out a good deal. More

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Nicole has been my salesperson for the last 10 years. She’s professional, listens to your wants and needs …. She is an overall pleasure to work with! She’s professional, listens to your wants and needs …. She is an overall pleasure to work with! More

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