Nicole Bandera | Page 67

The staff really cares about their customers. Even when customers like me are irritated about things we do not understand, the staff remain professional. Great customer service! customers like me are irritated about things we do not understand, the staff remain professional. Great customer service! More

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Able to get an appointment that fit my schedule and the dealership got my hero fixed in jiffy. dealership got my hero fixed in jiffy. More

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I live in Newport News, but I come all this way to this dealership because everyone that I have come in contact with with like James and Monica who shows politeness and have you just standing around wonder dealership because everyone that I have come in contact with with like James and Monica who shows politeness and have you just standing around wondering what is going on. I have been coming to this dealership since the time it was just tent. As matter of fact, it has been a pleasure doing business with everyone there. More

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My service was professional, efficient, courteous and timely. I came in for an inspection and it met the 30 minute expectation. timely. I came in for an inspection and it met the 30 minute expectation. More

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They are very transparent, friendly, and knowledgeable. They changed my mind about going to a dealership for service done to my vehicle They changed my mind about going to a dealership for service done to my vehicle More

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Hall Team was very friendly and professional- got my car in and out sooner than promised. Really like the service advisors. in and out sooner than promised. Really like the service advisors. More

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Very pleased with Nicole Bandera and her service however I was not at all happy with the call center because the call center overbooked Nicole and scheduled me for a 2 PM appointment to have my oil changed I was not at all happy with the call center because the call center overbooked Nicole and scheduled me for a 2 PM appointment to have my oil changed in my truck I finally got my truck oil change done at 4 pm and my truck was returned to me after 5 pm . Nicole Bandera, my service rep. Was very helpful and let me know that the call center had overbooked her. Call center had booked me for. 2 pm appt and it cost me Three extra hours of my time having my truck returned at 5 pm ! Very happy with Nicole and her service !!!! VERY UNHAPPY with the Call Center and the way they scheduled my appt . If I cannot make my appointments directly with my service rep,Nicole , I most definitely will not deal with the call center again !! On a scale of 1-10, Nicole gets a 10 and the Call Center gets a -2. !!! More

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Received excellent service very knowledgeable of my vehicle would recommend this location to everyone I know meet my every expectation also I’m considering making them my dealership for service vehicle would recommend this location to everyone I know meet my every expectation also I’m considering making them my dealership for service More

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Really great experience. Transparent, honest, helpful. Everyone was friendly and welcoming. Will definitely be back! Everyone was friendly and welcoming. Will definitely be back! More

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Dropped vehicle off for state inspection. Appointment was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't m was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't make any money doing state inspections unless they can convince me to do additional service work, but I know it doesn't take all day to do an inspection. And it doesn't seem to matter if you wait for the vehicle or if you drop it off. I don't understand why this dealership is so slow. If it wasn't for the fact they're really close, I'd seriously find another place to take my wife's Jeep. More

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