Nick Truax | Page 4

Everyone was respectful and professional. The process of buying a car was quick and easy The process of buying a car was quick and easy More

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Best dealership I've ever dealt with. Friendly, helpful, honest, and knowledgeable. Will always do what they can to get you what you want. I have been going to this dealership for 12 year Friendly, helpful, honest, and knowledgeable. Will always do what they can to get you what you want. I have been going to this dealership for 12 years, I have leased 5 vehicles from Gates. Highly recommended. More

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I have been a repeat customer for over 15 years. The staff is fantastic the service top notch and my Sales Rep Paul Mazza has always been there for me. Taking all of my concerns to heart and helpi The staff is fantastic the service top notch and my Sales Rep Paul Mazza has always been there for me. Taking all of my concerns to heart and helping me make the right decisions. he is one of the main reasons I return to Gates. More

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Ive been with Gates for over 10 years . Martin Quinones is the best . There friendly. No pressure sales . Always got the car i wanted . Martin goes above and beyond for his customers Martin Quinones is the best . There friendly. No pressure sales . Always got the car i wanted . Martin goes above and beyond for his customers More

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I was very pleased with Paul Bacon and everyone else that worked with me to help me get a vehicle that was reliable and affordable. Their dedication to their customers and making sure that all aspects of the worked with me to help me get a vehicle that was reliable and affordable. Their dedication to their customers and making sure that all aspects of the purchase was hassle free. I will definitely be going back for any other purchases and service. Thanks Gates! More

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Great service! Bent over backwards to take care me! Love Gates! I will never shop anywhere else! Bent over backwards to take care me! Love Gates! I will never shop anywhere else! More

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The staff was very accommodating providing exceptional customer service. I applaud Gary shuttle the driver. customer service. I applaud Gary shuttle the driver. More

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The person who assisted was amazing. He was cheery, helpful, professional, and knowledgeable. I cannot recommend this dealership and Matheus enough. He was cheery, helpful, professional, and knowledgeable. I cannot recommend this dealership and Matheus enough. More

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I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

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Nick, JP, and Chris were extremely helpful and responsive. They made purchasing my new car an easy process, even delivering it to my house! responsive. They made purchasing my new car an easy process, even delivering it to my house! More

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