Nick Ristich | Page 2

These guys exceeded all my expectations by helping in the process of buying a new vehicle. They treated me like family and didn't make me feel like I had to buy a vehicle there. Just when the timing was righ process of buying a new vehicle. They treated me like family and didn't make me feel like I had to buy a vehicle there. Just when the timing was right, we ended up stumbling upon a Velocity Blue Bronco Big Bend, and Nick Ristrich was amazing throughout the entire process. He worked his magic and made it work, and I got to take the truck home. I left smiling and speechless. Thanks to all of them and Nick Ristrich for making it possible. More

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In and out. Great job ! Napleton Ford. Will refer other people to this dealership in Chicago. Great job ! Napleton Ford. Will refer other people to this dealership in Chicago. More

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We had a great experience with everyone at the dealership,especially Jay and Nick!They found us the exact vehicle we were looking for and brought it in from out of state. dealership,especially Jay and Nick!They found us the exact vehicle we were looking for and brought it in from out of state. More

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Thank you to the best salesman Nick & your entire team for your generous offer & great customer service. God bless you all for your generous offer & great customer service. God bless you all More

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I was extremely pleased with the service I received at this dealership. Nick was great to work with. this dealership. Nick was great to work with. More

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Napleton Ford has a huge selection of vehicles to choose from. The staff is very friendly and easy to work with! from. The staff is very friendly and easy to work with! More

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Great customer service, wonderful and excellent nice salesman , enjoy my time their , hope I buy again! salesman , enjoy my time their , hope I buy again! More

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Nick and Karen nice people to work with , they just did what what they needed to do to help me and great team in the office, hands down, what what they needed to do to help me and great team in the office, hands down, More

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I bought a pickup truck was in and out of there only took about an hour didn’t have to wait all day to purchase a vehicle about an hour didn’t have to wait all day to purchase a vehicle More

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I quickly remembered why I stopped coming to this dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately desc dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately describe due to the review filter, was engaged in a personal conversation with another customer who was already being assisted by a different service advisor. He knew I was waiting because he had already grabbed a tablet, yet he chose to finish his conversation before acknowledging me. What stood out even more was that two other employees stopped what they were doing to ask whether I had been helped. The advisor eventually came over and tried to justify his behavior by claiming he was helping “his” customer. That was simply not true. He was having a personal conversation with a customer who was already receiving assistance from another advisor. A new customer standing and waiting should have been the priority. What frustrated me most was not the delay itself, but the refusal to take accountability. I asked three separate times to have someone else assist me because I was tired of hearing excuses instead of a simple apology. On our way out, he sarcastically told my grandmother and me to “have a blessed day.” As someone who values faith, I believe humility and accountability should accompany those words. Fortunately, the advisor who ultimately assisted me handled everything professionally. He was respectful, courteous, and made my business feel valued. Unfortunately, this visit also reminded me why I stopped using this dealership years ago. I continue to encounter recommendations for services that appear unnecessary. During this visit, I was told I needed a transmission flush because the fluid was supposedly dirty and gummy. My transmission was rebuilt six months ago, meaning the fluid is essentially new. That recommendation immediately raised concerns. Additionally, my windshield wipers, which genuinely needed replacement, were apparently not identified during the inspection. I was also told that neither cabin nor engine air filters could be replaced because they were unavailable. My independent mechanic regularly sources parts through supplier relationships and credit accounts, so it is difficult to understand why a major Ford dealership could not obtain basic maintenance items. Filters are common wear items, not rare specialty parts. What further damaged my confidence was when the advisor attempted to prove his honesty by saying, “I could have told you I replaced them and you wouldn’t have known.” That is not reassuring. It comes across as suggesting customers are either uninformed or incapable of verifying work performed on their vehicles. In the end, I paid $159 for an oil change that used to cost $39.99 and that I have paid $79.99 for at other Ford dealerships. Higher prices can be justified by higher-quality service, attention to detail, and professionalism. In my experience, this location delivered the opposite. I will not be returning. I would rather make the drive elsewhere and deal with advisors who demonstrate better judgment, accountability, and respect for their customers. More

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