Nick Prom

BUYER BEWARE — Extremely Disappointing Experience If I could give this dealership negative stars, I would. My wife and I attempted to purchase a 2023 Audi TTS that, as of this review, is still advertised could give this dealership negative stars, I would. My wife and I attempted to purchase a 2023 Audi TTS that, as of this review, is still advertised on the dealership's website. Our experience involved serious concerns regarding disclosure, pricing, communication, and how the dealership handled our cancellation. Undisclosed Lemon Law Buyback After reviewing the vehicle's current online photos, we noticed a yellow “Lemon Law Buyback” sticker next to the VIN plate on the driver's door. That sticker was not present when we put down more than $55,000, and the dealership did not disclose to us that the vehicle was a Lemon Law buyback. That is extremely significant information that should be disclosed before a customer commits tens of thousands of dollars. Pricing Concerns The dealership advertised a cash price of approximately $50,800, but during negotiations we were asked whether we had a deal at $62,000 out the door. Can you say RIP OFF? We also encountered what appeared to be a requirement that the advertised “cash price” was contingent upon trading in a vehicle and accepting the dealership's financing package. We were paying cash for the Audi and had no interest in financing or trading in another vehicle. Customers deserve transparency about the actual price and conditions of a transaction. Five Hours and Multiple Wasted Trips We spent nearly five hours at the dealership negotiating and completing paperwork. We did not take delivery that evening because we were told the Audi needed new tires due to a safety issue. The vehicle had only approximately 10,000 miles, which raised another concern. We were told it would be ready Saturday, August 8. Because we live approximately 1.5 hours away, we repeatedly tried contacting the dealership Saturday morning before driving there. We were repeatedly placed on hold and eventually gave up. About 15 minutes before our scheduled arrival, the salesman finally called and said the vehicle wasn't ready and would instead be ready Tuesday. On Tuesday, we again couldn't reach our salesman. We were told he was “busy making hot deals with customers.” Despite this, we drove through 405 traffic to the dealership, only to discover that the Audi still wasn't ready and apparently wasn't even at the location. Cancelling the Deal We requested to speak with the General Manager and received conflicting information about management's availability. We ultimately waited approximately 1.5 hours before speaking with a manager. We explained that we had not taken delivery, had not received copies of the paperwork we signed, wanted to cancel the transaction, and wanted our money returned. Management eventually agreed to cancel the deal, but even then we experienced additional delays and unnecessary waiting. Bottom Line This experience left us with ZERO confidence in this dealership. The combination of an apparent undisclosed Lemon Law buyback, confusing pricing, questionable conditions surrounding the advertised cash price, poor communication, multiple wasted trips, and difficulty cancelling the transaction was unacceptable. We ultimately walked away, and we believe we made the right decision. My advice: Get everything in writing. Independently verify the vehicle history. Confirm whether the vehicle is a Lemon Law buyback or manufacturer repurchase. Get the complete out-the-door price in writing before leaving a deposit. A dealership should make customers feel confident about spending $50,000+. This dealership did the opposite. Buyer beware!!! More

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We got a 2026 Tahoe And we were happy But when we got home we saw it has a DENT IN THE HOOD We come back next morning and we talk with MR BLAKE and he promised us that they were going to fix it and rem home we saw it has a DENT IN THE HOOD We come back next morning and we talk with MR BLAKE and he promised us that they were going to fix it and removed all the WATER SPOTS because we notice that also in the mornig. We left the dealer around 9:30 pm so that is why we did not see it. Another thing he promised us he will refill the gas tank for the issue for 3 times They call me last saturday july-18 2026 saying the Tahoe it is ready When i went there to pick up the Tahoe still with the DENT ON IT AND THE WATER SPOTS STILL THERE AND I TOLD HIM I WONT TAKE IT LIKE THAT BECAUSE HE PROMISED HE WILL TAKE CARE VERY WELL AND HE DONT CARE ABOUT IT I BEEN SPEAKING WITH 2 MANAGERS AND THEY TOLD WE WILL TAKE CARE THAT NO PROBLEM IT IS BEEN 2 WEEKS AND MY TAHOE IS NOT READY YET A SIMPLE DENT AND WATER SPOT REMOVALS MY PAYMENT ALMOST COMING AND I DONT HAVE THE CAR More

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I had my car in service for almost three weeks for shock replacement and some exhaust issues which they finally diagnosed as no issue. I took my car and it was making worse noise than it had before. Terribl replacement and some exhaust issues which they finally diagnosed as no issue. I took my car and it was making worse noise than it had before. Terrible crack sound, so i had to bring it back for an inspection and service advisor Juan Silva told me that mechanic never tested engine after they put it back and they had to fix the mounts that appears to be warned out. Since then i waited for over two weeks to get any update so i had to bring it back for fixing. No update so far. Negligence, again. Terrible service More

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Incompetent dishonest rude untrustworthy unempathetic false promises unreliable unworthy unresponsive unhelpful unsatisfactory non-negotiable staff. when I purchased my vehicle on July 10th as of date A false promises unreliable unworthy unresponsive unhelpful unsatisfactory non-negotiable staff. when I purchased my vehicle on July 10th as of date August 7th my 40,000 $ vehicle is still undrivable after i Called the office Allen placed me on hold than hung up.Chris spoke to another person and then hung up. Yanni sales manager told me to cordaniate with him directly then blocked my calls. Nick General manager says he promises im going to be happy and then refuses to get on tje phone after looking me me on the eyes telling me hes a man of his word. Who's all And has promised To be With me and not been reliable or communicated, since today I've only been able to drive my vehicle 200 Mi to my home and back to the Chevrolet dealer for service from July 10th until today I have not been able to utilize my vehicle that has now over 500 miles from purchase date it is now time for me to make a payment on a vehicle that I have not even gone to the store in More

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