Nick Ortiz | Page 8

First service experience Despite an unorganized check in process, the overall experience was positive. My appointment was never acknowledged and three people had to ask why I Despite an unorganized check in process, the overall experience was positive. My appointment was never acknowledged and three people had to ask why I was there before I was helped. Once Nicholas Ortiz helped me everything was great. He was helpful and professional. A great guy who I want to thank for the great help. Car was ready when promised. More

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Service Dept My contact was Nick in service. He was extremely professional while also very personable. I bought my car in March from Fletcher Jones, primarily beca My contact was Nick in service. He was extremely professional while also very personable. I bought my car in March from Fletcher Jones, primarily because I wasn’t getting feedback from sales and there never seemed to be inventory of what I wanted. However, your facility is directly on my way to work and I always planned(hoped) to utilize your service. My experience with Nick confirmed for me that this will be my plan going forward. More

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Pleasant The Service took my car in on time, Give me all the details on the service. And returned my car before they said it would be done. They saw that my ti The Service took my car in on time, Give me all the details on the service. And returned my car before they said it would be done. They saw that my time is Valuable too! Thank you. More

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convenient, professional, cordial, personal attention The location is very convenient on/off the freeway. This was my first visit to the service department. My assigned service advisor, Nick Ortiz was v The location is very convenient on/off the freeway. This was my first visit to the service department. My assigned service advisor, Nick Ortiz was very professional, business-like. He was very cordial and provided some exceptional personal attention toward helping me to get my dead cell phone charged while I waited for my vehicle to be serviced. More

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