Nick Markovic | Page 10

Never have I been treated in such a way at a car dealership, let alone a BMW dealership. They do not deserve 1 star. They have no control of their sales staff and I guess just let them all do whate dealership, let alone a BMW dealership. They do not deserve 1 star. They have no control of their sales staff and I guess just let them all do whatever they want with no systems in place to ensure what happened to me doesn't happen. I spoke with a salesman and agreed on a trade value for my car on a new BMW. I dropped everything, made an appointment to come see and buy the car, drove 3 hours to get it, and they accepted a deposit on it from someone else. Not once did they ask for a deposit from me. When I arrived at dealer, they refused to make it right and return the deposit. I had a deal in hand, and was going to write a check in full for the difference, but they screwed me over for a random $500 deposit one of the other salesman snuck in knowing I was headed over to buy it. Not once was I asked to place a deposit to hold it. The General Manager literally did not care, and instead of doing the right thing and returning the $500 deposit to the other guy and selling the car to me, he just shrugged his shoulders and turned me away. There are plenty of other dealers…. Go buy from another. More

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I was t-boned a couple of weeks ago in my X3 when a car I was t-boned a couple of weeks ago in my X3 when a car ran a red light. My X3 (and the grace of God) saved me! Every airbag deployed and the emerge I was t-boned a couple of weeks ago in my X3 when a car ran a red light. My X3 (and the grace of God) saved me! Every airbag deployed and the emergency system in the car instantly called 911. I left the accident scene via ambulance with a couple broken bones and pretty banged up. Within a few days, insurance totaled my SUV. My family called Nick at Autohaus and explained what had happened and explained we wanted another X3! Within the week, Nick & Heather had our new X3, our paperwork ready, and all we needed to do was pick it up! The Autohaus team is amazing and we will forever have a BMW in our family! The X3 was a beast in the accident and we are forever grateful for its safety! The experience at Autohaus was outstanding... like calling family for help! We can’t sing their praises enough! More

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Not a very smooth transaction, lots of road blocks. Happy with the product. Customer service not the best. Salesperson seemed very distracted while trying to make the deal happen. Management not very accomm with the product. Customer service not the best. Salesperson seemed very distracted while trying to make the deal happen. Management not very accommodating or knowledgeable. More

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Great all the way around. Most of my deal was on the phone, text & email with me being in Chicago, Nick M who helped me out was incredible, sending pictures, videos of the car at my request, answered ev phone, text & email with me being in Chicago, Nick M who helped me out was incredible, sending pictures, videos of the car at my request, answered every question I had about the car and brand. This dealerships is a 10 in my book. Thank you for a great buying experience. More

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Excellent, friendly service by all. It was an overall wonderful buying experience. Such great teamwork by all departments - would definitely refer them to anyone. Thanks wonderful buying experience. Such great teamwork by all departments - would definitely refer them to anyone. Thanks More

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It was a pleasure to deal with them from the moment I walked in for a test drive to the day I drove out the door with a new car. Everyone was highly professional, friendly and knowledgeable. walked in for a test drive to the day I drove out the door with a new car. Everyone was highly professional, friendly and knowledgeable. More

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First and foremost, our sales representative was very responsive. Moreover the finance desk was straightforward, no hassle and informative. Service genius team was outstanding with my wife. Great expe responsive. Moreover the finance desk was straightforward, no hassle and informative. Service genius team was outstanding with my wife. Great experience. More

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Nick was great and worked hard to find me the car I was looking to lease. He and the manager Todd, were both friendly and went above and beyond to make sure I had a great experience. looking to lease. He and the manager Todd, were both friendly and went above and beyond to make sure I had a great experience. More

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Great service, aim to please, helpful. Nick was super friendly, and helpful. The car needed a repair to the hood from hail damage and they did an excellent job with the fix and paint job. Went above and friendly, and helpful. The car needed a repair to the hood from hail damage and they did an excellent job with the fix and paint job. Went above and beyond by buffing the whole car, it looks brand new. Nick communicated promptly, answered questions and aimed to please. Would by again from autohaus. More

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Sales rep very knowledgeable and courteous, very adept at great electronic presentation. Car tutorial very helpful and available for follow up questions. Great snack bar! great electronic presentation. Car tutorial very helpful and available for follow up questions. Great snack bar! More

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