Nick Gatto

My experience purchasing a used 2023 GMC Yukon Denali from Albrecht Buick GMC was defined by poor communication after the sale and, ultimately, a very disappointing response from management. I signed from Albrecht Buick GMC was defined by poor communication after the sale and, ultimately, a very disappointing response from management. I signed the agreement and made my down payment Tuesday evening and was told the vehicle should be ready by midday Wednesday. It wasn't. After repeatedly having to initiate contact myself, my wife and I eventually drove back to the dealership Thursday evening simply to find out what was happening. When we arrived, our salesperson, Nick, asked, "Did someone call you about your car being ready?" Nobody had. That was exactly why we were there. To his credit, John stepped in, acknowledged the communication failure, apologized, explained the service delay, and tried to make things right. He was professional throughout my interaction with him, and the Yukon was finally ready Friday morning. The problems continued after delivery. At pickup, I specifically asked Nick for the second key. He initially directed me to Finance. Finance didn't have it. Nick then told me he would find it and let me know. For nearly two weeks afterward, I repeatedly had to contact Nick regarding the registration, inspection, and missing key. His emails repeatedly indicated that the dealership was looking for the second key. Eventually, when I asked what would happen if they couldn't find it, Nick told me replacement was "above my pay grade" and directed me to management. I emailed Sales Manager Tyler on August 10 asking to discuss the situation. I received no response. When I subsequently reached management by phone, I was told that unless someone had explicitly promised me two keys, the dealership provides only whatever keys it has with a used vehicle and would not replace the missing key. I was also told that I had chosen to leave the dealership without it. That position was never disclosed to me before or during the sale. More importantly, it was not disclosed when I specifically asked for the second key at pickup, nor during the subsequent emails in which I was repeatedly told they were trying to locate it. If the dealership's policy is that a used vehicle may only include one key, that's something a customer can evaluate before purchasing. What I find unacceptable is allowing a customer to leave believing an outstanding second key is being located, continuing to tell him you're searching for it, and then ultimately relying on "you don't have a promise in writing" as the reason you won't replace it. The second key is replaceable. Trust in the dealership isn't. The larger issue was the pattern throughout the transaction: missed expectations, almost no proactive communication, repeatedly having to chase outstanding items myself, an unanswered escalation to a sales manager, and finally management taking the position that because I couldn't produce a written promise for a second key, they didn't owe me one. Based on my experience, I would not purchase another vehicle from this dealership. More

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Nick & Albrecht Buick GMC made this experience so easy! I couldn’t be happier with my new Buick. Nick & the staff were knowledgeable, informative, and genuinely wanted me to have the best car leasing exper I couldn’t be happier with my new Buick. Nick & the staff were knowledgeable, informative, and genuinely wanted me to have the best car leasing experience. Highly recommend! More

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Nick Gatto was great to work with and extremely helpful! Their service department, however, leaves alot to be desired. Had truck bed cover installed and they didn't even bother to check that everything al Their service department, however, leaves alot to be desired. Had truck bed cover installed and they didn't even bother to check that everything aligned and actually latched (had to return next day for them to adjust and fix). When detailing my truck, they didn't appear to even bother washing the bright yellow paint pen numbers off the tires and just applied tire shine right over it. Nick was an All-Star ....their service department was minor league. More

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Nick was great. Very straightforward discussions and very timely responses. Kept me informed throughout the process. Very straightforward discussions and very timely responses. Kept me informed throughout the process. More

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Extremely happy customer! Nick and Albrecht made the entire process easy and comfortable. I highly recommend them! Nick and Albrecht made the entire process easy and comfortable. I highly recommend them! More

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Nick, was a pleasure to work with. He even went above and beyond to find the exact vehicle I was looking for and had it shipped to MA. He even went above and beyond to find the exact vehicle I was looking for and had it shipped to MA. More

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Nick was so great to deal with! !! He was personable, professional, and very easy to deal with! We would definitely work with him again in the future. Thank you Nick! Best, Cour !! He was personable, professional, and very easy to deal with! We would definitely work with him again in the future. Thank you Nick! Best, Courtney and Tim More

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Nick was a huge asset in my car buying journey. I was between 4 different vehicles and I chose my Sierra 1500 because Nick was so easy to work with and honest. I’ll refer all of my contacts to Nick I was between 4 different vehicles and I chose my Sierra 1500 because Nick was so easy to work with and honest. I’ll refer all of my contacts to Nick because it was the first car buying experience I’ve ever enjoyed More

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I would recommend Nick Gatto and Albrecht Buick GMC Wakefield for friends or family looking to purchase a new or pre owned vehicle. The sales team is intelligent, honest and low pressure compared to ot Wakefield for friends or family looking to purchase a new or pre owned vehicle. The sales team is intelligent, honest and low pressure compared to other dealers in my experience. Nick Gatto especially is easy going also great to work with. I was happy with my purchase and would return to do future business. More

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Was able to communicate easily via text with Nick due to my work schedule and environment which made the experience easy. Thank you. my work schedule and environment which made the experience easy. Thank you. More

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