Nick Flood | Page 36

Great dealership to buy from. This group is great to deal with . They understand the way I do business and will continue to get my business based on that. I recommend this dealersh This group is great to deal with . They understand the way I do business and will continue to get my business based on that. I recommend this dealership on a regular basis. More

by dave-kinnier Verified Customer Verified Customer

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Great experience Had a great experience at Werner Mazda. Been searching for a vehicle for a few months, and I was able to work with the sales team to secure exactly wh Had a great experience at Werner Mazda. Been searching for a vehicle for a few months, and I was able to work with the sales team to secure exactly what I was looking for. Roy and Nick were a pleasure to work with. More

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Beyond great experience From the second we walked in the door, we knew this was not your "typical" dealer. We had been to a few, and came in ready to play "the game." BUT in From the second we walked in the door, we knew this was not your "typical" dealer. We had been to a few, and came in ready to play "the game." BUT instantly we had a good feeling. Joe, Nick, and Jay were amazing to deal with. I have bought a lot of cars, and never has it been such a quick and pleasant sale. I am so pleased with my experience that I can honestly say - I never intend to go to another dealer. If you are in the market for a Mazda, don't waste your time going anywhere else first like we did. More

by LesD Verified Customer Verified Customer

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Very friendly atmosphere and was in and out which was a A plus!!! Very professional people and dealership was clean and was offered water. Definitely would crecommend this dealership to friends, family and A plus!!! Very professional people and dealership was clean and was offered water. Definitely would crecommend this dealership to friends, family and co-workers. Thank you! More

by JENLOCAL4 Verified Customer Verified Customer

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Third lease for me, 2nd car for my daughter I have nothing to say but excellent experiences whether purchasing, leading, servicing or financing with Weber Mazda! Great service, great staff. I h I have nothing to say but excellent experiences whether purchasing, leading, servicing or financing with Weber Mazda! Great service, great staff. I highly recommend them for whatever you are looking for-a d Mazda’s are wonderful to own, most importantly! More

by Kristyb Verified Customer Verified Customer

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Great experience for a first time customer. I was in the market for a Mazda 6 and wanted to try shopping at Werner. I found the salesman to be knowledgeable and gave me the time to consider my p I was in the market for a Mazda 6 and wanted to try shopping at Werner. I found the salesman to be knowledgeable and gave me the time to consider my purchase and determine how much I would be able to put down. More

by prrobichaud Verified Customer Verified Customer

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Sales & Service I have bought 5 Mazdas from Werner over the last 15 years and they have done a wonderful job in not only the sales aspect, but I bring all of the cars I have bought 5 Mazdas from Werner over the last 15 years and they have done a wonderful job in not only the sales aspect, but I bring all of the cars there for service and have never had any issues. My favorite thing is that they wash the cars off after every service! More

by don_spinelli Verified Customer Verified Customer

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Great car buying experience Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing We Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing Werner online, I decided to venture to Manchester and I don't regret it. Werner had exactly what I was looking for at a great price. David Lee was wonderful to work with - I especially liked his thorough knowledge of the car. He also did a great job on the test drive to show me the different features of the car. This little bit of extra attention goes a long way in selling a car. The documentation signing process was quick and easy. Thank you David and everyone at Werner Mazda! More

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outcome okay, process miserable "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and h "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and helpful both before and after. However, the 2nd day of driving. I got Master Warning Error messages, about cruise control problems, and warning about SBS brake/MRCC, also the rain sensing wipers stopped working. I paid over $30K for this vehicle that I only had for a total of 9 days, in which I had to bring it in for service on 3 separate occasions. Here’s the kicker Werner told me they do not know how to fix it, and didn’t think they can fix it, but would keep trying, and wanted me to keep it? Obviously, I didn’t want this lemon of a vehicle and asked for an even exchange. Werner didn’t have the color I bought, my only choice was pay extra for a color that I didn't want or like, or take back the problem car and they will continue to try and find out what’s wrong with it. But here's what really upset me, the insolent tone of voice salesperson Nicholas used while completing the exchange documents. He vehemently expressed how they did me a favor by swapping my defective vehicle, he was very aggressive, argumentative, rude, kept turning it around on me, repeating over and over aga “we are doing you a favor”; when I asked what this favor was he slammed the paperwork down and angrily left the room, would not answer my question. (Also, when I expressed how businesses stand by their products; he replied "they won't take back something that wasn't broken", obviously I would never think of returning a product to a business that was not broken, just another assault on my integrity) I wasn’t asking for anything but what I already paid for to be in perfect working condition. All they had to do was take ownership of selling me a defective product, but instead tried to blame the customer? There were other "Unpleasant" situations that occurred within the 9 days, but it's too detailed to write about. *(note: this rude employee was the only one I encountered. Everyone else at Werner Mazda were pleasant, very courteous, our salesman Jake, Jay in finance, and Rich the GM, they all tried very hard to help, with genuine concern.) More

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The best of the best for customer service I shopped many dealers on line and Cameron was the perfect professional. He responded to my queries, was innovative without being aggressive, took th I shopped many dealers on line and Cameron was the perfect professional. He responded to my queries, was innovative without being aggressive, took the initiative in satisfying my needs by thinking and acting 'outside the box'. I had occasion to interact with both Rich and Nick who moved things along smoothly and pleasantly. I highly recommend Werner Mazda for your automotive needs....they do things RIGHT! (My wife commented "best waiting room around"). They even had a bone for our dog Chester. More

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