Nicholas Cross | Page 3

Sunny was our contact. (Note at the beginning of this survey it indicated someone else). Sunny did a tremendous job of informing us of our options. Once we decided he kept (Note at the beginning of this survey it indicated someone else). Sunny did a tremendous job of informing us of our options. Once we decided he kept us informed along the way. Overall we couldn’t have asked for anyone better. Great job Sunny! More

by RRA1953 Verified Customer Verified Customer

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Nick was very courteous and so helpful taking in my vehicle to be serviced at Elmbrook Wi as I drive from out of state Mi vehicle to be serviced at Elmbrook Wi as I drive from out of state Mi More

by ARMSKAT Verified Customer Verified Customer

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Great service every time! Customer service is top notch! I will continue to use this locations services. Customer service is top notch! I will continue to use this locations services. More

by PINKFEET1975 Verified Customer Verified Customer

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Very professional and great service. The experience was actually what I expected from the Mercedes brand The experience was actually what I expected from the Mercedes brand More

by OBARBOSA2 Verified Customer Verified Customer

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Great service, but disappointed with the billing. I thought the charge to diagnose a problem was excessive I thought the charge to diagnose a problem was excessive More

by DOGDOC89 Verified Customer Verified Customer

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They are always professional and fair. Their service is great too. Long-time loyal customer. Their service is great too. Long-time loyal customer. More

by ELIZABETH Verified Customer Verified Customer

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Upon initial request for an oil change, suggested leaving vehicle due to limited Sprinter service personnel. Upon arrival, Andy was more understanding and attempted to get vehicle done within 3 hours. Th vehicle due to limited Sprinter service personnel. Upon arrival, Andy was more understanding and attempted to get vehicle done within 3 hours. They did, but 3 hours for an oil change ? Especially when an appointment was scheduled. Minor, but no windshield sticker provided - reminder for next oil change. That’s fine. Recorded mileage and will schedule accordingly. Appreciate the multi-point inspection and subsequent suggested service. Will follow up later. Not really sure why I provide feedback. Seems like all dealer service is routinely similar, regardless of input. I guess expecting more out of Mercedes should not be anticipated. More

by Mike F Verified Customer Verified Customer

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Great customer support, trustworthy and prompt and personable. The waiting space was very well kept. personable. The waiting space was very well kept. More

by HOLTP Verified Customer Verified Customer

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Nick Cross, the service manager (whose name I don’t remember) and even the shuttle drive, each of them very professional, finding ways to help. I will recommend this dealership every opportunity I can. remember) and even the shuttle drive, each of them very professional, finding ways to help. I will recommend this dealership every opportunity I can. Great job More

by TVOIT Verified Customer Verified Customer

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Extremely disappointed with how overpriced the service was and things being added without any communication or approval from me. Charging $800 for a basic oil change and air filter change is absurd. On to was and things being added without any communication or approval from me. Charging $800 for a basic oil change and air filter change is absurd. On top of that, they decided to replace my wipers (absolutely nothing was wrong with them) without even reaching out and asking if I wanted it done. Just a tactic to run up the bill. Paid over 8x as much as I would have paid for the same service elsewhere. The "service B" is an absolute scam. More

by MSINGH5939 Verified Customer Verified Customer

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