Nesvelyn Reyes | Page 4

Bait & Switch Went into Mercedes of Massapequa to lease my wife a new car. I did the test drive, discussed the numbers (numbers came back ridiculously higher than Went into Mercedes of Massapequa to lease my wife a new car. I did the test drive, discussed the numbers (numbers came back ridiculously higher than other dealership that I had already gone to) I thanked the salesperson for her time, and proceeded to leave. That's when the "Bucket Shop" high pressure sales tactics began. Last thing I want or expect from a Mercedes dealership is this type of behavior. I explained that the numbers were way too high, salesperson ran to her manger's office and came back. Miraculously, the number came down several thousand dollars with almost no haggeling. I thanked the saleswoman and continued on out the door. That's when the manager made an appearance...Lets call him "The Closer!" He proceeds to offer to buy out my wife's current lease. I knew it was too good to be true, so I thanked him and said I needed to go home to think about it. I called the next day and reluctantly accepted the deal. Of course, a month later...I get a bill from Infiniti for mile overage and disposition fee. I called Mercedes to complain and they claim they never made that deal. Classic Bait and Switch. Do not go to this dealership...it is filled with a culture of hard sell, do not let the "mark" leave without making a sale, ABC "Always Be Closing" The dealership looks nice, but the staff is terribly dishonest!!!! Zero Stars...would never step foot in that place again! More

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Great buying experience Leased a 2019 GLA 250 on Friday August 23, 2019, our sales consultant Ness made the buying process very relaxing and hassle free. Thank you Ness. Leased a 2019 GLA 250 on Friday August 23, 2019, our sales consultant Ness made the buying process very relaxing and hassle free. Thank you Ness. More

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WOW! A WONDERFUL EXPERIENCE. My wife and I went to Mercedes-Benz of Massapequa to "LOOK" at the 2019 C300 4matic, not to get a new lease. Guess what? 3 hours later we drove away w My wife and I went to Mercedes-Benz of Massapequa to "LOOK" at the 2019 C300 4matic, not to get a new lease. Guess what? 3 hours later we drove away with a new Mercedes! This is our 3rd Mercedes lease however, our first one from MB of Massapequa. Lucky us. We had a wonderful and knowledgeable sales rep. Nesvelyn Reyes. Her manager Peter Papadogiannis was also very helpful. Before we knew it we had come to a very good deal. I recommend this dealership and my sales team as well. Call them, you will be glad you did! More

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First rate from start to finish Ness took care of us from the minute we first came in to look at the GLA 250. She was very responsive and patient with us all the way through and work Ness took care of us from the minute we first came in to look at the GLA 250. She was very responsive and patient with us all the way through and worked with Matt the manager to get us an amazing deal. More

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Great job - commitment to providing great customer service Reyes My experience with Ness Reyes was great, she was friendly and welcoming, I had visited multiple Mercedes dealership but when I met Ness I knew Reyes My experience with Ness Reyes was great, she was friendly and welcoming, I had visited multiple Mercedes dealership but when I met Ness I knew She was the right person and I knew I made the right decision to wait. She answered all my questions, honored her commitments, kept in touch with me throughout the process. She gets the job done effortlessly, More

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PLATINUM EXPERIENCE I went from Brooklyn to Maasssapequa to Mercedes dealerships & the best experience I received was from the Massapequa dealership, The sales consultan I went from Brooklyn to Maasssapequa to Mercedes dealerships & the best experience I received was from the Massapequa dealership, The sales consultant Ness Reyes was very professional & gracious, she really has the knowledge of sales & knows her inventory.. Delores was also excellent in the finance department, explaining service packages. Last but not least Matt the manager is very dedicated for giving elite service to new customers. I've been in sales all my life & finally came across someone with the same professionalism I have given my clients. I will highly recommend Massapequa Mercedes. More

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