Neil Oldham | Page 6

Terrible service, beginning with management. My father and I placed orders for the new Range Rover back in late 2021. I took delivery of mine in Nov 2022 and waited for my fathers who was next i My father and I placed orders for the new Range Rover back in late 2021. I took delivery of mine in Nov 2022 and waited for my fathers who was next in line. Around that time I find out that the dealership changed the color of the vehicle I ordered from WHITE TO GRAY! I was appalled! I asked how that's possible and they kept throwing the blame around. Then when I asked about solutions, they mentioned we can order you another one (i.e. go to the end of the line.) I waited till the car arrived and it kept getting delayed. We waited another 9 months, even though we were next in line, before the car arrived. Once again, I asked for management for solutions to a problem they created, but they were not willing to work with a returning / loyal customer. They said they could trade it in for a white one with another dealership in 3 months. Meaning, wait longer so we can give you a car that you didn't order with different options. The manager at the dealership won't talk to me. He is ducking the situation because he knows that the dealer is in the wrong. Worst service. Worst car buying experience. Worst dealership. Worst management. Charlie, Tim, Ron, Neil... shame on you guys for such a horrid experience in Luxury vehicle shopping. I spent 170K on a vehicle to deal with these type of people. Pathetic service... even for a car dealer More

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Neil was great, as well as each other person we dealt with. The 4 vs 5 star rating was due to too many people initially contacting me about checking out the vehicle which became a bit confusing as to who with. The 4 vs 5 star rating was due to too many people initially contacting me about checking out the vehicle which became a bit confusing as to who my actual contact was or would be. More

by BREWMASTER780 Verified Customer Verified Customer

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Fabulous experience. Neil Oldham was extremely helpful and understood what we were looking for in a vehicle. He exceeded my expectations. Neil Oldham was extremely helpful and understood what we were looking for in a vehicle. He exceeded my expectations. More

by DANAMARVELL Verified Customer Verified Customer

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Dana Van Allan service advisor was great! Everyone is super nice and helpful. I highly recommend them. Everyone is super nice and helpful. I highly recommend them. More

by skhodai Verified Customer Verified Customer

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