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Nathan Townsend
45 Reviews
45 Reviews of Nathan Townsend
November 17, 2024
*Beware of Covert GMC on Research Blvd** Dishonest Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If Practices and Poor Customer Service I'm writing to share my deeply frustrating experience with Covert GMC on Research Blvd and GMC as a whole. If you're considering purchasing or servicing a vehicle with them, I strongly urge you to read this. I brought my 2022 Yukon XL, with only 12,000 miles, to Covert GMC because of a recurring electrical issue--the screen would randomly shut off while driving. After waiting over a week for an appointment and a loaner car, I finally dropped off my vehicle. I also asked them to handle an oil change since the "change oil soon" light had come on. I dropped off the car in perfect condition on a Thursday, but on Monday, I received a call from Mark, the service manager, asking for proof of my last oil change. I explained that my husband had taken care of it at Jiffy Lube, I didn't think to save the receipt. Mark immediately told me that without proof, my engine warranty was void, and there was nothing they could do. Mark completely ignored the reason I brought in the car--the electrical issue--as well as addressing any safety recalls. Instead, he claimed their technicians found brass and glitter in the oil, insisted the engine was "done," and quoted me $13,000 to replace it. When I asked for my car back so I could get a second opinion, Mark stumbled over his words, making it clear something wasn't right. When I picked up my car, I discovered that my dash cam had been disconnected, and all footage from the time my car was with them had been deleted. I know for certain my dash cam was tampered with. I then took my Yukon to Don Hewlett GMC in Georgetown for a second opinion which I had to pay for! ($200!) TO PROVE COVERT'S FALSE Diagnostic. Their team ran full diagnostics, test-drove the car, and found no issues with the engine or any reason for the warranty to be voided. They confirmed that while there was some glitter in the oil (normal for a new car), the engine was perfectly fine. Unfortunately, this wasn't the end of the nightmare. GMC had placed a watermark block on my engine, which voided my warranty entirely. Mark at Covert GMC explicitly told me this meant I could no longer receive service at GMC dealerships and that none of the repairs or issues that should have been covered under the bumper-to-bumper warranty (valid until 36,000 miles) would be honored. (I did record our conversations this is all in record and I DID LET HIM KNOW!) The situation became even more urgent when I started experiencing transmission issues at 32,000 miles. I repeatedly reached out to Alex and Nathan at GMC to remove the block, explaining that I couldn't afford to keep paying out of pocket for diagnostics and repairs when my vehicle should have been fully covered. After two years of back-and-forth with GMC, they finally admitted there was a mistake and removed the block. However, GMC refused to reimburse me for the significant expenses I incurred during those two years, including paying for diagnostics and repairs at other service providers while they ignored my case. I now regret ever purchasing this car and dealing with GMC. Despite paying a significant monthly amount for this vehicle, I've had to deal with constant electrical issues, transmission problems, and unprofessional customer service. I even tried to work with GMC to trade my lease for a brand-new car of a different model, but they refused to meet me halfway. All I asked was to stay at the same monthly payment, but they kept offering me much higher numbers, expecting me to pay more just to escape the endless issues with this car. GMC and Covert GMC have shown a complete lack of professionalism, honesty, and willingness to make things right. If it weren't for the honest team at Don Hewlett GMC, I'd still be stuck believing the lies Covert GMC told me about my vehicle. I strongly advise anyone considering Covert GMC or GMC products to think twice. More
by hila0722
Other Employees Tagged: Mark Cordes
Verified CustomerNovember 19, 2023
Everyone is very nice and helpful and the valet rep who picked our car and returned it is exceptional. Caring, respectful and very prompt. picked our car and returned it is exceptional. Caring, respectful and very prompt. More
by RGOMEZFLA
Other Employees Tagged: Mark Cordes, Bart Townsend, Selene Rangel , Tara O'Malley, Andrew Schoenbeck, Valet representative
November 17, 2023
Prompt and professional and courteous. Very conscious of my time constraints and appointments I had. Very conscious of my time constraints and appointments I had. More
by techpm2020
Other Employees Tagged: Mark Cordes, Bart Townsend , Andrew Schoenbeck
November 16, 2023
Every one was extremely polite and helpful. It took a bit longer than I expected but the service was well worth the wait. Thanks to all It took a bit longer than I expected but the service was well worth the wait. Thanks to all More
by lilo.carroll
Other Employees Tagged: Mark Cordes, Bart Townsend , Andrew Schoenbeck, N/A
November 13, 2023
Great service Quick and fast Hassle-free Very encouraging Will come again soon thank you encouraging Will come again soon thank you More
by RCMAYSJR74
Other Employees Tagged: Mark Cordes, Bart Townsend , Andrew Schoenbeck
November 13, 2023
Extremely disappointed in quality of service performed. Vehicle in worse shape after service. 10+ service days total and problem still not corrected. Vehicle in worse shape after service. 10+ service days total and problem still not corrected. More
by dl
Other Employees Tagged: Mark Cordes
November 13, 2023
Awesome service, fastest I have ever been in and out. Great customer service, and always smiling. Great customer service, and always smiling. More
by GYRORO78705
Other Employees Tagged: Mark Cordes, Bart Townsend , Andrew Schoenbeck
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