Naomi Mast | Page 7

Very Knowledgeable and Helpful My son had purchased a used vehicle from Vorderman about a year ago and had a great experience. They had a used vehicle that I was interested in which My son had purchased a used vehicle from Vorderman about a year ago and had a great experience. They had a used vehicle that I was interested in which I test drove but did not work out for me. Ron suggested another vehicle that had just been taken in on trade that day which fit my needs and budget well. I test drove it for about an hour and a half and decided to purchase the vehicle. I believe they were fair on my trade and the negotiated price for their vehicle. Naomi made the paperwork portion of the transaction very easy. Thanks Ron and Naomi! More

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Excellent experience I was very satisfied with the transaction. The values for my trades were fair and the time it took to finalize our deal was extremely short. I was very satisfied with the transaction. The values for my trades were fair and the time it took to finalize our deal was extremely short. More

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Nice car buying experience This was my second vehicle purchased at Vorderman Volkswagen. Caril Bernard, my salesperson, was very friendly and knowledgeable but not pushy. Eve This was my second vehicle purchased at Vorderman Volkswagen. Caril Bernard, my salesperson, was very friendly and knowledgeable but not pushy. Everyone else that assisted me during the time I was there was very helpful and friendly. I would definitely recommend Vorderman Volkswagen and Caril Bernard to my friends and return there for my next car purchase. Thanks to everyone there. More

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Wow! What unbelievable and considerate service! Recently, after much online study, my wife and I decided to purchase a new VW Jetta with the also NEW 1.4 liter turbocharged engine. The closest VW Recently, after much online study, my wife and I decided to purchase a new VW Jetta with the also NEW 1.4 liter turbocharged engine. The closest VW dealership was Vorderman's VW in Ft. Wayne, Indiana. This, being my first VW since a 1972 VW Beetle, was my first time having any dealings with Vorderman's. We were excited to take a trip to Milwaukee to show the car to my daughter and her German born husband. Prior to leaving, I wanted to really clean the car for its first impression. In my exuberance to clean the interior of the windshield I was leaning across the steering wheel to clean the passenger side. I began to get a cramp in my leg and abruptly jerked my body and head backward only to knock the rear view mirror off so hard that I cracked the windshield. I was DEVASTATED! We drove to Vorderman's to see if we could at least get the mirror re-installed, as I wanted nothing to do with driving around Chicago without one. I was greeted by service writer Abbey. I explained what happened and she was SO understanding! She promptly had a tech re-install the rear view mirror. THEN, to my utter surprise, after she had consulted with someone about my misfortune, she said "Mr. Peterson, we are going to order and install a new windshield for you at no cost." I was floored!!! I did not see that coming. I had been previously impressed by my salesman, Jay Melcher and the rest of the staff, but this goodwill was above and beyond any expectation. To say that I have been impressed by everyone at Vorderman's is beyond an understatement! Thank you Abbey! You now have one happy and devoted customer! More

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Excellent! This is a fantastic group of people to do business with. They worked extremely hard as a team to get me in my new car. Chad, Jay and Naomi were aweso This is a fantastic group of people to do business with. They worked extremely hard as a team to get me in my new car. Chad, Jay and Naomi were awesome! Thank you guys!! More

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2012 VW Jetta My husband and I went to the dealership closer to closing time last Friday. Caril was really nice she stayed late and let us test drive two Jettas. Sh My husband and I went to the dealership closer to closing time last Friday. Caril was really nice she stayed late and let us test drive two Jettas. She didn't pressure us into making a decision that evening and gave us all the information that we needed on the vehicles. The next day my husband and I purchased a 2012 Jetta and were amazed by the wonderful customer service that was provided by both Caril and Naomi, the business manager. We would highly recommend their dealership and have both decided we will continue to purchase more cars from their dealership in the future. More

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Simple, Fast, Painless...Was easier than buying a Washer This was the easiest car buying experience I've ever had. I knew the car I wanted, filled out my app online and the next day they called me about my o This was the easiest car buying experience I've ever had. I knew the car I wanted, filled out my app online and the next day they called me about my options. I test drove the car that same day and was in and out of the dealership in an hour. Everyone involved was genuine and I never had to deal with any BS, you typically get from car dealerships. Vorderman Volkswagen has my business for life. More

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Great Buying Experience I worked with Caril and Naomi. I was doing my car search over the internet. Caril was very quick to follow up and continued to keep me in the loop a I worked with Caril and Naomi. I was doing my car search over the internet. Caril was very quick to follow up and continued to keep me in the loop about the car I had inquired about. Naomi was also very helpful and quick to respond even though I had several questions and requests during the process. The after sale follow up call is also a nice perk. After being rear ended and having my vehicle totaled, it was very nice to work with staff that was willing to help and get me back in a reliable vehicle quickly and efficiently. Thanks Caril and Naomi! ~ Lynette More

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Great Dealer Experience My Wife and I just purchased a 2014 Passat from Vorderman Volkswagen. It was the best dealer experience we have had in our 40+ years of purchasing New My Wife and I just purchased a 2014 Passat from Vorderman Volkswagen. It was the best dealer experience we have had in our 40+ years of purchasing New Vehicles. Jay Melcher was our salesman and he had a very professional attitude and a personality that made you feel very much relaxed and comfortable. We had to trade two vehicles in for one with good gas mileage and a good warranty. I have a terminal illness and I wanted my Wife not to have to deal with car problems. After owning 4 Volkswagens in the past, I knew it would be the best choice when it comes to quality and reliability. The entire staff went above and beyond to help us get to where we wanted to be. Jay, Lori, Dennis, and Naomi, thank you for being so kind and considerate during this difficult time. You are all what makes Vorderman Volkswagen the successful dealership that it is. Thank You. Larry & Sandi L. More

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Awesome and fun car buying experience. We test drove two different cars one evening with Dennis. It was a great time no pressure. Dennis is actually a pretty funny guy. He stayed late with We test drove two different cars one evening with Dennis. It was a great time no pressure. Dennis is actually a pretty funny guy. He stayed late with us that evening and made sure to address all my questions and get us pricing. He told us to call or text any time with questions and said he was off the next day but would be more than happy to help. The next day I texted him an offer and to make a long story short I purchased a car through text messaging. Lol. A few days latter we met wih him again and picked up the car. Once again it was very laid back and fun. Naomi and Dennis worked hard to get us in and out. Naomi answered all of our questions and was good to work with too. She tried to get Dennis to put on a Chicken costume! Dennis made sure to answer any additional questions and demo some of the neat stuff like VW Carnet. It was a great experience I only wish I could afford to buy another car from Dennis. I have been getting my cars serviced at Vorderman's for several years. I usually deal with Larry Carter and have learned to trust him with our vehicles needs. I give him and the service department five stars. They've always taken care of our needs and have gone out of their way on numerous occasions. The service department is one of the main reasons we purchased our eighth VW. Thanks for everything you all do! More

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