Dealership Experience
5 yrs, 8 mos
Industry Experience
16 yrs
82 Reviews
Write a Review82 Reviews of Nana Osei
April 30, 2026
I want to share a very disappointing experience with this dealership. I originally came in to purchase a Jeep Wagoneer L. I was provided with information for that specific vehicle, including the VIN and m dealership. I originally came in to purchase a Jeep Wagoneer L. I was provided with information for that specific vehicle, including the VIN and mileage. After discussing pricing, I was later contacted and told that a bank was found that could approve me under the terms I wanted, and I was invited back to complete the deal. When I arrived, the salesperson, Nanna, showed me the financing terms. I signed the paperwork under the assumption that I was purchasing the same Wagoneer L that had been previously discussed. However, after leaving the dealership, I realized that the vehicle I received was not the same car. It turned out to be a standard Jeep Wagoneer, not the L version, with a different VIN and mileage. On top of that, this vehicle is a different trim and does not even have power-folding rear seats, which the original vehicle had. I was also told that I was given a “discount” to make the deal work with the bank. In reality, they extended the loan by 3 additional months, and the total of those extra payments essentially cancels out that so-called discount. I feel completely misled. The difference between a Wagoneer L and a standard Wagoneer is significant — the L version is longer, more expensive, and offers more cargo space, which was important for my needs. The next day, my husband contacted the salesperson. He was told, “it’s not a problem, just bring the car back and take your trade-in.” But this is not a real solution. We need a vehicle, we have a small child, and we already invested time and effort into this purchase. I honestly never thought something like this could happen — that a dealership would substitute a completely different vehicle without clearly explaining it. I am extremely disappointed and would not recommend this dealership unless you carefully verify the VIN, trim level, and every detail before signing anything. More
March 23, 2026
Dan un muy buen servicio y le ayudan en todo a uno aunque no hable inglés tratan de hacerte sentir de la mejor manera posible no hable inglés tratan de hacerte sentir de la mejor manera posible More
Other Employees Tagged: Oneika Bernard
March 21, 2026
Trustworthy, helpful, attentive, knowledgeable This dealership is Trustworthy, helpful, attentive and have very knowledgeable associates working there. Would recommend dealership is Trustworthy, helpful, attentive and have very knowledgeable associates working there. Would recommend More
Other Employees Tagged: Nana Osei

