Mohamed Ahmed | Page 2

I purchased my Audi Etron in Dec of 2022. Unfortunately when I purchased it, it had a nail in the rear tire. Since purchasing the vehicle I had it serviced at Audi of Arlington three times. E Unfortunately when I purchased it, it had a nail in the rear tire. Since purchasing the vehicle I had it serviced at Audi of Arlington three times. Every I've had to pay for a ride share to and from work due to them not having loaner vehicles available. Luckily I work less than 10 miles away so I never complained. On my most recent visit for service in November 2023, I received a call and email from the service center that included a video of them using a water mechanism with an email stating my rear tire had a slow leak, the tire pressure light was on and I needed a tire rotation. I immediately called the dealership and asked them how did the tire pressure light come on and was told by my rep that it was on when I brought the car in for service and she confirmed with the tech that it was on. I was furious and demanded that she check the dashboard pictures of when I dropped the car off that morning and low and behold she verified that I was correct and the light was not on when I dropped it off and the nail they were referring to had been in the tire for almost a year! I asked that a manger call me and I never received a call. When I picked up my car I noticed the service light was still on and mentioned it to the same service rep who advised me the car was still in sleep mode and it would eventually turn off. That was a lie as well! 2 days later the light was still on and I now have to take time out of my day to go back to the dealership on my lunch break or late after work during rush hour traffic to get the service light reset. This dealership is a joke and every since picking my car up my tire light has come on and I had to spend money to replace the tire $300 tire that was causing to problems until their service team messed with it! Fast forward to January 2024, I called the dealership because my emergency brake is not releasing properly after removing the charger and also slipping while driving in the rain. The service tech informed me it would be the middle of February (1 month) before they could get my car in and I would have to leave it for 2-3 days! 1 month for a braking issue....You can't be serious?? I decided not to make a big fuss but asked that I be provided with a loaner vehicle due to me living 35 miles away from the dealership and having to commute to work everyday. Can you believe they would not provide a loaner and told me I would have to sign up for a loaner when I dropped the car off? Hello? How am I supposed to make any plans for even a rental car if I don't know if a loaner would be available? At this point I'm pissed because I have NEVER asked for a loaner at any of my service visits and that is the least they could do after my last experience and inconvenience with my tire and service light not being reset. I asked to speak with a service manager who called me back 30 minutes later. I could tell from the time I said hello and the tone of his voice that he was angry and annoyed. I explained the situation and he could have cared less and told me they don't provide loaners. I asked him if my appointment could be rescheduled when one became available and in his nasty tone replied...it doesn't work like that, you just need to bring your car in and sign up on the list. What sense does that make and why can't you call me when one is available so me as the customer are not inconvenienced with paying out of pocket for a rental car. I paid over $65k for my car and the least the dealership could do is off a loaner if it's going to be there more than 24 hours for a brake issue that the service rep said was a known issue. Where is the CUSTOMER SERVICE? I would never recommend buying car or using Audi of Arlington for service. The service techs are nasty and why buy an expensive car from a dealership to only get treated like crap after? Please buy from a dealership that cares about it's customers after purchase and provides loaner or rental cars. More

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The dealership was professional and clean. Esther was extremely helpful and pleasant. I would refer others here. Esther was extremely helpful and pleasant. I would refer others here. More

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It was a great experience working with Esther, my sales person. She's very professional and helpful which made the whole buying experience much easier. Thanks to Esther and the entire team at Audi Arlingto person. She's very professional and helpful which made the whole buying experience much easier. Thanks to Esther and the entire team at Audi Arlington. More

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