Mo Qaddura | Page 7
Service Advisor
Hiley Volkswagen of Arlington
1461 E Interstate 20
Arlington, TX 76018
"When you find yourself in the position to help someone, be happy and feel blessed because God is answering that person’s prayer through you. Remember: Our purpose on earth is not to get lost in the dark but to be a light to others,
Read moreDealership Experience
12 yrs, 3 mos
Industry Experience
28 yrs, 5 mos
Specialties & Trainings
Customer service and guest relations
Volkswagen, Audi, Porsche parts and service specialist
328 Reviews
Write a Review328 Reviews of Mo Qaddura
May 05, 2019
Saved my day My car decided to not turn off and Mo had me drive in, for it turned off, put me in a loaner and had it fixed within 24 hours! Thank you Mo for all of My car decided to not turn off and Mo had me drive in, for it turned off, put me in a loaner and had it fixed within 24 hours! Thank you Mo for all of your help! More
Other Employees Tagged: Tim Bell
April 29, 2019
Best service! Like always another great visit to the Hiley VW service department. Everything is always smooth and professional. Mo is always friendly and knowledgea Like always another great visit to the Hiley VW service department. Everything is always smooth and professional. Mo is always friendly and knowledgeable. He takes the time to be sure you are getting the best service available. More
April 20, 2019
Excellent customer Service Thanks Mo for making my service appointment perfect. You worked with me on finding a solution to some of my issues and making the experience spot on. Thanks Mo for making my service appointment perfect. You worked with me on finding a solution to some of my issues and making the experience spot on. Appreciate you! Brandon More
April 18, 2019
Saville Tiguan The greatest service team that I have ever dealt with. Mo our service advisor always goes above and beyond to make sure our car is always ready to tra The greatest service team that I have ever dealt with. Mo our service advisor always goes above and beyond to make sure our car is always ready to travel. We stop in there whenever we are making a road trip to ensure all is well. More
April 02, 2019
Great Service from the Service Department Mo provided excellent service. Communication while my car was in the shop was second to none. Mo provided his cell number and kept me up to speed whil Mo provided excellent service. Communication while my car was in the shop was second to none. Mo provided his cell number and kept me up to speed while repairs were being made. I’ll continue to bring my car into the Hiley Service Shop. Very impressed. More
March 28, 2019
Best service consultant There was some confusion on my part about the services I chose for this visit, but Mo quickly stepped in and cleared that up. He is very thorough and There was some confusion on my part about the services I chose for this visit, but Mo quickly stepped in and cleared that up. He is very thorough and provides excellent customer service. I also appreciate him educating me on the various services offered and what my car does and doesn't need. Good experience as always. More
March 25, 2019
Safety First! When I got a recall notice from VW about an airbag issue, I reached out to the gentleman that originally sold my car to me. He then turned me over to When I got a recall notice from VW about an airbag issue, I reached out to the gentleman that originally sold my car to me. He then turned me over to Mo, and he got me scheduled immediately to come in and replace the recalled part. It took less than three hours, and they returned the car to me fully detailed, and didn't cost a dime! Not only does Mo care about his customers, he makes sure that his team exceeds expectations. Even though it's a heck of a drive, I'll always make it to have Hiley take care of my vehicle. More
Other Employees Tagged: Erica Moreno
March 21, 2019
Excellence is an understatement Every time I visit there is great customer service. They approach me when I drive up and take care of everything with the greatest attitude. Thanks Mo Every time I visit there is great customer service. They approach me when I drive up and take care of everything with the greatest attitude. Thanks Mo More
March 21, 2019
Mo and Huma are the best Taking a car for service is never in my “great way to spend the day (or money)” list. However, when you have to do the deed, it sure is nice to deal w Taking a car for service is never in my “great way to spend the day (or money)” list. However, when you have to do the deed, it sure is nice to deal with good people. Mo and Huma make this dealership and service center a better place and make a necessary part of car life so much more pleasant. More
Other Employees Tagged: Huma Bhimjee
March 20, 2019
Mo never disappoints. Although I've had a couple service advisors assist me, and they are all great, Mo is my "fav". He has been my tech since we bought two cars in 2014. Although I've had a couple service advisors assist me, and they are all great, Mo is my "fav". He has been my tech since we bought two cars in 2014. Always upfront and honest, makes me laugh, an overall good guy who looks out for his customers which is why my family keeps going back to this location. Thanks Mo Mo. More

