Mitch Smith Chevrolet Reputation | Page 11

Adam was extremely helpful and informative regarding the purchase of my new vehicle. He also helped when my other vehicle had broken down. purchase of my new vehicle. He also helped when my other vehicle had broken down. More

by alan.bamaair Verified Customer Verified Customer

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Great group of guys in the service department! ! Always get me out quickly and back on the road!! ! Always get me out quickly and back on the road!! More

by huddy2496 Verified Customer Verified Customer

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I Always get great service from great people. I will always be a regular customer. I will always be a regular customer. More

by Happy Chevy Owner Verified Customer Verified Customer

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They are easy to work with. The service department could use a little improvement. They could be a little more conscientious about their work. The service department could use a little improvement. They could be a little more conscientious about their work. More

by tonybakerlogging Verified Customer Verified Customer

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Everything thing was good. People were courteous and truck was ready in a couple of hrs of my appt People were courteous and truck was ready in a couple of hrs of my appt More

by norm0622 Verified Customer Verified Customer

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GREAT PLACE! ! WILL BE BACK , DAVID HINES IS ALWAYS HONEST WITH ME AND WILL CONTINUE TO USE HIM ! WILL BE BACK , DAVID HINES IS ALWAYS HONEST WITH ME AND WILL CONTINUE TO USE HIM More

by randy.lamb Verified Customer Verified Customer

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Very very bad customer service. We found a vehicle we wanted for our upcoming family and went in to talk to a salesman. Billy Hulsey was the salesman. We sat down to put in an appli We found a vehicle we wanted for our upcoming family and went in to talk to a salesman. Billy Hulsey was the salesman. We sat down to put in an application and he basically told us we were broke and weren’t going to get anything. He never pulled our credit and would not even let us put in an application! He then proceeded to lecture us & talk down to us like we were children. We left there and went to Heath Attaway and got approved right away and drove an amazing car home that same day! It all worked out for us…but save yourself time and DO NOT go here. After talking with people around Cullman about our experience, we heard more bad things about Billy. Mitch Smith should really reevaluate their customer service standards. More

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Never heard back regarding my inquiry. Not sure what is needed these days to get a dealership to respond to customers! Not sure what is needed these days to get a dealership to respond to customers! More

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I don’t have a problem with the salesman , my complaint is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical probl is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical problems with lights messing up and trailer break messed up. Transmission has acted up but can’t find the problem. It’s been there two weeks and never moved out of the parking lot , he called them they said oh we couldn’t find anything wrong with it. It’s only got a few months warranty left . So we’re screwed when it runs out. We have bought 4 vehicles from here but never will again. This is ridiculous, I won’t ever recommend anyone to use this service department again! More

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I've been using the service department for several years without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. No need for a/c then but it was working. Till this Tuesday, so I took it in. They said to leave it and they would get to it asap. Today, Thursday, they still haven't touched it, and I need it for work. No loaner I'm told. So apparently if they don't fix it, instead of being a priority, they just let it sit until they have time. I'm on a "list" for a loaner, so I took my car home with no air still. Being a long time customer or fixing their screwup doesn't matter to them at all. More

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