Mindy Hill | Page 12

Mindy was nice and stayed in contact but our vehicle is not running at all now and is back in the shop. We told them what we believed to be the issue and they replaced 2 other parts that wouldn't have gone not running at all now and is back in the shop. We told them what we believed to be the issue and they replaced 2 other parts that wouldn't have gone out together nor would they have anything to do with the reported issue. More

by kefagain Verified Customer Verified Customer

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Third time bringing back, still not fixed. Caleb is always very helpful to me. Got an alignment it kept pulling to the left. Now it pulls to the right… Caleb is always very helpful to me. Got an alignment it kept pulling to the left. Now it pulls to the right… More

by torrey_grant Verified Customer Verified Customer

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Mindy helped me and told me what was wrong and what was recommended. She was nice about it. She was capable to inform me with the information that she got from the crew who was going to work on the care recommended. She was nice about it. She was capable to inform me with the information that she got from the crew who was going to work on the care. The first thing she did was to read what Jim had put in my record the last time I saw him and he was on target. She did listen to me and made me feel like she was interested in my problems. I do miss Jim. I would like to send him a gift if I had his address because he was nice and attentive to this old lady. Could you give me his address or if I brought a gift card for him, would he get. I like that Toyota is not far from where I live I would have made it if it was further away. More

by mmulbrich Verified Customer Verified Customer

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Very easy to work with. Work was done in a timely matter. Picking up the vehicle was easy. Work was done in a timely matter. Picking up the vehicle was easy. More

by tonyd9 Verified Customer Verified Customer

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Very friendly staff and short wait time. Please give car washes again after service like you used to Please give car washes again after service like you used to More

by juliad370 Verified Customer Verified Customer

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My experience wasn't good at all. I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, th I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, the rattling noise was still there. I scheduled another appointment first thing in the morning in order to try and get it figured out as quickly as possible. I questioned whether or not the CV Axel even needed fixing, but never got a response. Even though I had a 7:00AM appointment, by 11 I hadn't received a call. I called in and was told I would get a call back shortly. The responsible person for my car was out sick (who I don't fault, that happens), but the office apparently couldn't figure out how to operate, work on, or give me any kind of update because someone was out sick. I called 5 times throughout the day and was told each time that someone would call me back (but no one ever did). I went without my car all day and had to leave it overnight (not being able to go into work), when I finally received a call about the car the following morning. I was told that they think they knew what the problem was and that I should have it by the afternoon without any charge (at this point that was expected given my experience). The car still isn't fixed as it still rattles, and I'm out $1,200 for something that may not have even needed fixed. More

by atmyhal4 Verified Customer Verified Customer

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Great customer service and my sales agent was very helpful in letting me know what was going on and keep up the great work helpful in letting me know what was going on and keep up the great work More

by robinkillbill Verified Customer Verified Customer

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My only concern is pricing otherwise easy to work with. Very professional and helpful staff Very professional and helpful staff More

by andrewchapella Verified Customer Verified Customer

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I trust Toyota Direct to provide needed service & provide quality service at a reasonable lricd. quality service at a reasonable lricd. More

by jack2956.jd Verified Customer Verified Customer

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Excellent service by Mindy Hill. She was knowledgeable and took time to help through the process. She was knowledgeable and took time to help through the process. More

by rcantrell1927 Verified Customer Verified Customer

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