Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mike Wallace
Mike Wallace at Crain Hyundai of Fayetteville

Mike Wallace | Page 5

Sales

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

Contact Me
not yet
rated
211 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

12 yrs, 10 mos

not yet
rated

211 Reviews

Write a Review

211 Reviews of Mike Wallace

October 18, 2022

Dealership Rating
Employee Rating

Great service department, always looks every over on my Tucson to help keep my car in tip top running order. Thank you Crain service department!! More

by VICKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Dylan Way , Jim Cox, Kevin Connell

Print

October 15, 2022

Dealership Rating
Employee Rating

Best experience. Nice, respectful and fair sales force. Willing to go the extra mile for the customer. More

by Shelli.Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zachary, Honey

Print

October 14, 2022

Dealership Rating
Employee Rating

This is our 2nd time buying from them, they are very attentive, friendly and knowledgeable. Mike Wallace was very nice and helpful when we bought our brand new car. We would definitely recommend to anyo More

by Belize Kellerman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print

October 07, 2022

Dealership Rating
Employee Rating

Everyone at this dealership is super nice and very helpful! I would recommend them to anyone. More

by Nettietidwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: R G, Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way , Jim Cox

Print

October 04, 2022

Dealership Rating
Employee Rating

Everything in the car buying process was perfect at this dealership. We will definitely be return customers. And Mike Wallace our salesman was the very best I have ever dealt with. More

by juliejoe34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print

October 02, 2022

Dealership Rating
Employee Rating

Mike Wallace is the best salesman I have ever dealt with. He made buying this car so simple and I would recommend him to everyone I know that is in the market for a new vehicle. More

by vickilynnhadley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach did our financing and he was excellent at explaining every detail

Print

September 28, 2022

Dealership Rating
Employee Rating

They had what I wanted with their wide selection of vehicles and delivered what they promised. More

by ROBFERG2017
Friendliness
Recommend Dealer
Yes
Print

September 28, 2022

Dealership Rating
Employee Rating

Sales team is wonderful but service team needs training on the word service which I believe they are trying to do. More

by CULTIVATEDCHAOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: R G, Marketing Team, Rick McGaugh , Didn’t really work with admin

Print
Sep 28, 2022

Crain Hyundai of Fayetteville responded

I am not sure exactly what the issues you had with our service department are but the fact that you gave us a one star for friendliness warrants an apology. Our goal is to take care of customers in a professional, polite and friendly manner. Obviously in your case that did not happen. We are in the process of training for staff members. I am happy to discuss your service visit or answer any questions you may have. Feel free to reach out to me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Richard McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Sep 28, 2022

Crain Hyundai of Fayetteville responded

I am so sorry that you felt that I did not apologize. I felt that I did apologize several times during our phone conversation. I meant my comment that we did not act in a professional and polite manner to be an apology. Obviously the comment did not come off as intended. I profusely apologize and just want you to know that I understand your frustration. As I told you on the phone our service advisors were in customer training the day we spoke. I do thank you for your comments and feedback and have visited with the service manager about our conversation. We do thank you for and appreciate you and thank you for your business. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Sep 28, 2022

CULTIVATEDCHAOS responded

Rick, you and I spoke on the phone at length, you even gave me your number to call if I ever had issues again. We talked of how the department needed training and how they didn’t so much as smile. We also spoke of how one service employee said he had no idea “what I was talking about”. An apology is owed here, by you to me. I did mention in my comment that my understanding was the service department was undergoing training so anyone who read my comment would know concerns were being addressed. If you cannot take honest reviews don’t request them. You have crossed a line with this customer which should never be crossed.

Sep 28, 2022

CULTIVATEDCHAOS responded

Rick, my apologies to you if I misread your intent with your response. My experience with the service department was my first and did not go well as you know. I’m still a bit raw.

September 27, 2022

Dealership Rating
Employee Rating

Dealership has promised valet service, but, it’s non existent. Service department had no idea about time to get job done More

by TODD.BRADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team, Rick McGaugh

Print

September 22, 2022

Dealership Rating
Employee Rating

Always helpful and kind. When I was waiting for my husbands sub, I had at least 4 people that I can remember stop and ask me if I needed a drink or anything. More

by toddstephfrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: R G, Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way , Jim Cox

Print
1
...
4
5
6
...
22

Dealership Inventory (287 Vehicles)

new 2026 Hyundai Venue car, priced at $24,255
2026 Hyundai Venue
new
Shimmering Silver exterior
CVT
Front-wheel Drive
$24,255
View Details
new 2026 Hyundai Palisade car, priced at $49,438
2026 Hyundai Palisade
new
Brass exterior
Automatic
All-wheel Drive
$49,438
View Details
new 2026 Hyundai Venue car, priced at $24,253
2026 Hyundai Venue
new
White exterior
CVT
Front-wheel Drive
$24,253
View Details
new 2027 Hyundai SANTA CRUZ car
2027 Hyundai SANTA CRUZ
new
Sage exterior
Unknown
All-wheel Drive
Not Priced
View Details
new 2026 Hyundai Palisade Hybrid car, priced at $52,339
2026 Hyundai Palisade Hybrid
new
White Pearl exterior
Automatic
All-wheel Drive
$52,339
View Details
new 2026 Hyundai Venue car, priced at $24,294
2026 Hyundai Venue
new
Gray exterior
CVT
Front-wheel Drive
$24,294
View Details
View All Inventory