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Mike Szafraniec
Mike Szafraniec at Volkswagen of Downtown Chicago
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Mike Szafraniec

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.8
266 Reviews
4.8

266 Reviews

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266 Reviews of Mike Szafraniec

December 13, 2024

Dealership Rating
Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 07, 2024

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Employee Rating

Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Alonzo Bass

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Dec 09, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Randy, and look forward to your next visit.

November 14, 2024

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Employee Rating

Great sales and service, enjoyed the buying experience immensely. Easy, quick and no pressure, perfect. More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

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Nov 16, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 13, 2024

Dealership Rating
Employee Rating

Avery was an amazing sales consultant, before and after the sale. Luis in service was great as well. Highly recommend! More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Kelia House, Baha Yer

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery and Luis were able to help, and we hope to see you again!

November 12, 2024

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Employee Rating

I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Herberto Delgado, Luis Tinoco, Danny Aguilera, Syrell Fuel, Jimmy Caprile, Ahad Aamer, Larry Cohen

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

November 12, 2024

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Employee Rating

Again I have received excellent service. Alonzo and the staff were courteous and professional. Completely satisfied. More

by DJBAUERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 05, 2024

Dealership Rating
Employee Rating

The best dealership and very good customer service. Very nice and outstanding employees. Very knowledgeable More

by BWATKINS_189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Oomens

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Nov 07, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 20, 2024

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Employee Rating

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location More

by J.FALCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

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Oct 20, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 19, 2024

Dealership Rating
Employee Rating

Went in for an oil change, stayed 5 hours and left with missing tire valve More

by shantillrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Alonzo Bass, Grant Bode, Larry Cohen , Brian Collins

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Oct 23, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 10, 2024

Dealership Rating
Employee Rating

For probably 5 years at 2 dealers (Naples FL and Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more prod More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Bode

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Oct 11, 2024

Volkswagen of Downtown Chicago responded

Hello. I would be happy to review your records and see what we can do. It sounds like you are unhappy with several dealerships at this point and I would like to try and change your VW experience. You can reach me directly on my cell - 847-477-3724. Thank you, Mike, GM VW of Downtown Chicago

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