Mike Sandelin | Page 14

terrible experience This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down to 5 visits to get the gas gauge problem properly addressed. The first 3 visits ended when I arrived with the gauge showing about 3/4 tank full ( very slightly less) and putting 8.5 gallons of fuel into the tank. I told the Arlington Toyota rep that my research indicated a 16 gallon tank and he corrected me twice saying 14.7 gallon tank ( which I am told today that it is 16 gallons). So the tank should have read 1/2 tank or a tad less when it was reading a tad less than 3/4 and yet the rep said, " all is fine and tried to send me home, Service rep said that he had 4.5 gallons of gas into it and the gauge moved". Wrong answer, wrong analysis and already the 4th trip for this problem. I then left and added another 4 gallons of gas for a total of 8.5 when it was reading 3/4 full- clearly it should have been reading 1/2 tank. He was supposed to get right back to me and did not until I forced the issue with Toyota Corp. USA. My 4th visit was marred when I turned in my vehicle for this problem on a SUnday and then tried to get a loaner vehicle. The rental manager said I had to sign the gas was full and the car perfect without seeing the rental vehicle. I said that I would gladly sign but I wanted to see the vehicle first. He said he refused to show me the vehicle unless I signed all was perfect first ( fuel and condition of car- no problems). The rental manger insisted that I had to falsify the contract or he would never let me see the car. He didn't allow me to see the car before signing off so he refused to rent me the car- no joke. I had to get my 2019 Camry back from the service dept and go home. See the BBB complaint. The GM never apologized or indicated how he was going to prevent future fraud as I had requested in writing with my BBB complaint. On the 5th visit, I told that they could have calibrated the gas gauge at the first visit but they did not and created problems with multiple service calls. Toyota Corp. should have immediately moved to protect their reputation against fraud, dishonest dealing, falsification of rental contracts associated with a warranty call on a 2019 vehicle and did nothing to address the situation other than help arrange another ( the 5th) warranty visit for this issue. I can only say this was a terrible experience and I do not believe Toyota Corp really cares or they would have addressed the fraud/ strong arm falsification of a contract and refusing warranty service unless I falsified a legal document. More

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Great customer service Mike Sandelin went out of his way to help us get our Toyota Sienna fixed. He was speedy, reliable and communicated with us throughout the entire proce Mike Sandelin went out of his way to help us get our Toyota Sienna fixed. He was speedy, reliable and communicated with us throughout the entire process. Reliable service at Arlington Toyota!! More

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Service to 3018 prius due to a recall Everyone has been very helpful, attentive, knowledgeable, and courteous. Alexis Jarrett helped us with our 5000 mile service, and informed us with a Everyone has been very helpful, attentive, knowledgeable, and courteous. Alexis Jarrett helped us with our 5000 mile service, and informed us with a recall situation. She was very nice and helpful. Mr. Calhoun was helpful and nice getting the loaner rental car for us while the evall work was done. More

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Friendly Service Recent service was great. Provided a shuttle ride to my house so I didn’t have to wait at the dealership. Even washed my car, which was a nice surpris Recent service was great. Provided a shuttle ride to my house so I didn’t have to wait at the dealership. Even washed my car, which was a nice surprise. Mike Sandelin was very helpful! More

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Mike S is great Mike is the only person I will touch my 3 Toyota’s. I have tried other dealers in the past but Mike always reminds me why I keep coming back. He is al Mike is the only person I will touch my 3 Toyota’s. I have tried other dealers in the past but Mike always reminds me why I keep coming back. He is always there for my appointment and has always giving me accurate estimate of wait times. I have such a tight schedule and Mike understands how important it is that I can’t sit around waiting for no reason. Keep up the great service, you have earned a customer for life! More

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Professional Sales and Service Cam was very professional and found the Suv (Rav 4) for us. He explained the vehicle and is willing to help us understand the electronics of the car. Cam was very professional and found the Suv (Rav 4) for us. He explained the vehicle and is willing to help us understand the electronics of the car. He always had a smile, returns phone calls, and answers all the questions pertaining to the car. He's definitely willing to help his customers in finding and following-up with the vehicles. More

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Great all the Wayne ! I have always received great customer service when I came to Arlington. Both of my service advisors knew me personally which made it a great experienc I have always received great customer service when I came to Arlington. Both of my service advisors knew me personally which made it a great experience! My car is happy too ! I will continue to keep coming back ?? More

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New Tacoma using internet Visited 4 local dealerships online Arlington had best price was happy because I’m 25yr Arlington customer. There service is great Mike Sandelin is gre Visited 4 local dealerships online Arlington had best price was happy because I’m 25yr Arlington customer. There service is great Mike Sandelin is great More

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pleased Mike did everything expected well. He was courteous friendly and understanding of my concerns. His attention to details was greatly appreciated. I de Mike did everything expected well. He was courteous friendly and understanding of my concerns. His attention to details was greatly appreciated. I definitely will request him next also. More

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Sylvia B is amazing We have purchased all of our vehicles from Sylvia. We drive from orange park just to be able to work with her. She is very personable and extremely We have purchased all of our vehicles from Sylvia. We drive from orange park just to be able to work with her. She is very personable and extremely Toyota knowledgeable. More

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