Mike Ramirez

Michael Ramirez is the person assisting me with my two cars for almost 12 years now. He is very accommodating and always helps out. cars for almost 12 years now. He is very accommodating and always helps out. More

by Edwin_dee Verified Customer Verified Customer

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They took the time to try and figure out the problem and listed other things that need to be worked on. listed other things that need to be worked on. More

by aivalenuu Verified Customer Verified Customer

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Excelente Atención Personalizada. Me Atendieron Muy Rápido. Aclararon todas Mis Dudas. Muy Contenta Con La Rapidez Que Estuvo Mi Camioneta Gracias Me Atendieron Muy Rápido. Aclararon todas Mis Dudas. Muy Contenta Con La Rapidez Que Estuvo Mi Camioneta Gracias More

by MARIZA MORENO Verified Customer Verified Customer

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i been coming for years and they always do a great job with my car. with my car. More

by ERIKA.ASHLEY.MIRANDA Verified Customer Verified Customer

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excellent service. Service manager was polite, knowledgeable, and considerate. Job was done efficiently and on time I was happy to be able to transport while car was b Service manager was polite, knowledgeable, and considerate. Job was done efficiently and on time I was happy to be able to transport while car was being serviced. More

by CHRISTINEORPEN Verified Customer Verified Customer

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Mike kept me informed as the the progress of my repairs. And the car was done sooner than I expected. The shuttle drivers were safe and very professional. And the car was done sooner than I expected. The shuttle drivers were safe and very professional. More

by PCULLEY51 Verified Customer Verified Customer

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Service was completed quickly and vehicle was nicely washed and the interior sprayed down with disinfectant. Pleasant experience overall. washed and the interior sprayed down with disinfectant. Pleasant experience overall. More

by thelickdog Verified Customer Verified Customer

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They are always friendly and very supportive. Very informative and ask every question about my vehicle. Very informative and ask every question about my vehicle. More

by churd901 Verified Customer Verified Customer

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Mike Ramirez was amazing and the service team did a great job on my vehicle. It’s running really well. Thank you guys for all your help! job on my vehicle. It’s running really well. Thank you guys for all your help! More

by 77WHITEJL Verified Customer Verified Customer

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My biggest frustration with the service department is the consistent lack of communication. Customers should not have to repeatedly reach out just to get a basic update on the status of their vehicle. Throug consistent lack of communication. Customers should not have to repeatedly reach out just to get a basic update on the status of their vehicle. Throughout the process, I found myself constantly having to ask for updates rather than being kept informed. This has happened during multiple service visits, making an already frustrating situation even worse. The online status link provided by the dealership has also been unreliable. The last couple of times I have used it, the information did not accurately reflect the actual status of my vehicle. Most recently, I received a text from the service representative stating that my vehicle was ready for pickup. I checked the status link separately afterward, and it still showed that my vehicle was “in process.” If customers are being directed to use this system for updates, the information should be accurate and updated in a timely manner. Otherwise, it defeats the purpose and leaves customers having to contact the service department anyway. I was also disappointed with the professionalism of the communication I received. the representative responds to me in ALL CAPS, which comes across as yelling and it is unnecessary and unprofessional. Unfortunately, this is also the same representative I seem to get most of the time, and my experiences with him have consistently felt dismissive and accompanied by an attitude. Customers bringing their vehicles in for service should feel respected and should be kept informed without having to constantly chase someone down for answers. Nissan should seriously consider improving both its communication process and the accuracy of its online vehicle status system, as well as reinforcing basic standards of professionalism with its service representatives. Customers should be able to trust the updates they receive, whether they come from the representative or through the system Nissan provides. More

by JASONCARRANZA Verified Customer Verified Customer

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