Mike Ramirez

Mike Ramirez was amazing and the service team did a great job on my vehicle. It’s running really well. Thank you guys for all your help! job on my vehicle. It’s running really well. Thank you guys for all your help! More

by 77WHITEJL Verified Customer Verified Customer

Print

My biggest frustration with the service department is the consistent lack of communication. Customers should not have to repeatedly reach out just to get a basic update on the status of their vehicle. Throug consistent lack of communication. Customers should not have to repeatedly reach out just to get a basic update on the status of their vehicle. Throughout the process, I found myself constantly having to ask for updates rather than being kept informed. This has happened during multiple service visits, making an already frustrating situation even worse. The online status link provided by the dealership has also been unreliable. The last couple of times I have used it, the information did not accurately reflect the actual status of my vehicle. Most recently, I received a text from the service representative stating that my vehicle was ready for pickup. I checked the status link separately afterward, and it still showed that my vehicle was “in process.” If customers are being directed to use this system for updates, the information should be accurate and updated in a timely manner. Otherwise, it defeats the purpose and leaves customers having to contact the service department anyway. I was also disappointed with the professionalism of the communication I received. the representative responds to me in ALL CAPS, which comes across as yelling and it is unnecessary and unprofessional. Unfortunately, this is also the same representative I seem to get most of the time, and my experiences with him have consistently felt dismissive and accompanied by an attitude. Customers bringing their vehicles in for service should feel respected and should be kept informed without having to constantly chase someone down for answers. Nissan should seriously consider improving both its communication process and the accuracy of its online vehicle status system, as well as reinforcing basic standards of professionalism with its service representatives. Customers should be able to trust the updates they receive, whether they come from the representative or through the system Nissan provides. More

by JASONCARRANZA Verified Customer Verified Customer

Print

I have been a nissan owner for 20 years now and have always been treated with respect. always been treated with respect. More

by ZUNIGAM91 Verified Customer Verified Customer

Print

Always very welcome and friendly staff. Definitely good service. Always explains what needs to be done for car. Definitely good service. Always explains what needs to be done for car. More

by ECHEVERRIA.SHARON36 Verified Customer Verified Customer

Print

I have been a Team Nissan customer for 15 years, and I have never had a bad service experience. The team provides excellent service, and I appreciate the professional, competent, and friendly service I h have never had a bad service experience. The team provides excellent service, and I appreciate the professional, competent, and friendly service I have always received from Herb Lopez and Mike Ramirez. I appreciate Herb’s helpfulness explaining services I currently need, along with anything in the foreseeable future. I am always pleased with a job well done. More

by PATTI.DLT Verified Customer Verified Customer

Print

I always have a good experience with Team Nissan of Oxnard. Friendly and competent. No pressure to perform services not needed, but explains all of the options. Mike Ramirez is usually who I work wi Oxnard. Friendly and competent. No pressure to perform services not needed, but explains all of the options. Mike Ramirez is usually who I work with. Always very helpful and thorough. More

by cliff.moore1216 Verified Customer Verified Customer

Print

I received excellent care as always, from the entire team at Nissan! From beginning to end, the entire team did a wonderful job. at Nissan! From beginning to end, the entire team did a wonderful job. More

by Cara Vignaroli Verified Customer Verified Customer

Print

I had a great experience getting my car serviced at Team Nissan. The staff was friendly, professional, and kept me informed throughout the entire process. Everything was handled efficiently, and my car was Nissan. The staff was friendly, professional, and kept me informed throughout the entire process. Everything was handled efficiently, and my car was ready when promised. I really appreciated the excellent customer service and attention to detail. I highly recommend Team Nissan for your service needs! More

by Bigbear77 Verified Customer Verified Customer

Print

Service was fine I just waited too long. I was told 2 hrs and it 3.5 I was told 2 hrs and it 3.5 More

by hlee52071 Verified Customer Verified Customer

Print

Great service by Mike always willing to help out with whatever needs I have. Friendly and knowledgeable whatever needs I have. Friendly and knowledgeable More

by iamcdc36 Verified Customer Verified Customer

Print