Mike Nelson | Page 4

I met Mike Nelson when I started shopping for a new car. I was initially looking for a plug-in Hybrid but I learned that Subaru didn't have that model available for sale in Nevada. In our conversation I l I was initially looking for a plug-in Hybrid but I learned that Subaru didn't have that model available for sale in Nevada. In our conversation I learned that the Crosstrek might work out well for us. I made arrangement tor my wife and I to meet the following day to check the car out. We returned the net day and Mike did a great job or explaining the features of that car and all the safety and convenience items available. After looking it over we thought that a little larger model would be better for us. Mike showed us several Foresters which we thought would be just right for us. After choosing the color and a few other options we arranged to pick the car up on the next day at 10am. Since Mike was going to be on a camping trip with his family for three days he said that Coco would take care of the delivery which was set for the following day. We returned and Coco showed us our car in the delivery area, prepped and ready to go. It was then the we met Bret (a training specialist) who began telling us about its features. It was at this time that we began to realize that the car didn't have all of the safety features that we had decided were very important to us. We didn't know what to do as we had already signed the stack of papers pertaining to the car awaiting our arrival. That's when Coco came to our rescue saying "don't worry about anything, I'll take care of everything". He searched their inventory and found the exact same car that all of the safety and convenience items we were looking for. It was even he same color! We couldn't be more pleased with the effort that Coco put in to make the change. They took that car back to their inventory and prepped the one that he had found and brought it to the delivery area. Then Bret showed us what we needed to know about the many features and answered our questions. All in all, this purchase was the most pleasant experience I've ever had at a dealership. Many thanks to all who helped us. Bill and Joanne Euler More

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No Pressure Customer Service Been shopping around at the different dealerships in town for a couple of months now. Subaru was definitely a very different experience. I test drove Been shopping around at the different dealerships in town for a couple of months now. Subaru was definitely a very different experience. I test drove three different models with Mike Nelson with no pressures to purchase. I was very surprised at this experience, much different from Toyota which provided the highest pressure customer service of all. No circling hawks here, just friendly, knowledgeable customer service served with patience. Very much appreciated! More

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