Mike Macedon | Page 14

Professional Car Dealership Professional and thorough vehicle service while additionally seamlessly handling 2- special requests. The wait time was as expected and attentive. The Professional and thorough vehicle service while additionally seamlessly handling 2- special requests. The wait time was as expected and attentive. They definitely have great customer service. More

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Great service, low pressure, friendly experience We had a great experience working with Mike and the whole Hoffman Estates team. Mike is friendly, knowledgeable, and willing to advocate for his clie We had a great experience working with Mike and the whole Hoffman Estates team. Mike is friendly, knowledgeable, and willing to advocate for his clients. Overall, our whole purchase experience was very efficient and pleasant. More

by Dave B. Verified Customer Verified Customer

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Excellent service! I really enjoyed my experience at Audi Hoffman Estates. Mike Macedon and Nicolette Grivas did an outstanding job with my recent purchase. I especially I really enjoyed my experience at Audi Hoffman Estates. Mike Macedon and Nicolette Grivas did an outstanding job with my recent purchase. I especially want to highlight Nicolette as a phenomenal sales person. She did an exceptional job covering for Mike (in his absence) ensuring that every detail was addressed prior to the completion of the sale. Since I was purchasing the vehicle from out of state, I had some concerns about the process. Nicolette was very personable, knowledgeable, confident, and sensitive to my concerns which gave me great comfort. Nicolette is a talented individual and I suspect she will continue to be a rising star in your company. Thanks for having such a great staff! More

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Superb Service Mike Macedon is the ultimate salesman providing personal, informational and outstanding customer service. This is the second Audi I purchased from Mi Mike Macedon is the ultimate salesman providing personal, informational and outstanding customer service. This is the second Audi I purchased from Mike and I would not go to any other salesperson. He is knowledgeable about every aspect of the car and has patience with every step of the experience. He makes car shopping fun! Thanks Mike again for going above and beyond! More

by rgalowich Verified Customer Verified Customer

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Great experience. Actually quite stress-free. My sales person Mike was excellent. No pressure. Never over promised. He represented the dealership and Audi in such a professional manner. 5 stars f My sales person Mike was excellent. No pressure. Never over promised. He represented the dealership and Audi in such a professional manner. 5 stars for Mike. There were some problems with the certification checklist involving inaccurate information which was signed off on by the Audi tech. I always thought those cert. checklists were bogus and this experience proved it. They just check all the boxes on the cert. form and wella, a perfect used Audi. The dealership more than made up for this mishap though. I am a happy customer. More

by SCHED Verified Customer Verified Customer

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Excellent Customer Experience I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and ha I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and had also worked with Mike Macedon. We are new to the concept of having to order a car - but when you want a specific car, ordering one is the easiest way (even if you have to wait several months for it to arrive). Our previous experience with Mike was beyond excellent. He is knowledgeable, respectful, professional, and very attentive. He explained every part of the process and went through all of the options and specs. He had previously gone through all of this with my wife's TTRS purchase last year and was patient and thorough enough to go through it with me this year. We have 100% trust in Mike and Audi Hoffman Estates. It is nice to work with a family run business that promotes camaraderie. The delivery day was extremely smooth. Mike kept in touch with us while the RS5 was being built, shipped, and finally when it was delivered. We set up an appointment at a time he recommended and when we arrived, all the paperwork was done. We were in possession of the car in minutes! We have never been disappointed with any aspect of our purchases. Working with Mike has kept us coming back and we hope to continue to work with Mike for all of our future purchases. We have worked with Rick Kelstrom in Service ever since Mike introduced us, and we trust Rick 100% with the care and maintenance of our vehicles. We couldn't be happier! More

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very professional experience from the begining to the end ! From Service desk,Parts,Sales floor, communication everything was on highly professional level . Best of All , speed o from the begining to the end ! From Service desk,Parts,Sales floor, communication everything was on highly professional level . Best of All , speed of service (car service) & innovative way of communication between service and customer. Only , complaint , what I saw , luckey not personally explored is overcrowded waiting area . My expression was ... like emergency room on Saturday night , but that's okay . More

by ezyklon Verified Customer Verified Customer

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Quick & Easy Mike Macedon was easy to work with. Explained everything thoroughly. Made the process very smooth. We bought a used car as well as a brand new vehi Mike Macedon was easy to work with. Explained everything thoroughly. Made the process very smooth. We bought a used car as well as a brand new vehicle in 2017 and will continue to return. More

by DFK4359 Verified Customer Verified Customer

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Fast easy dealer that made a sight unseen purchase awesome Mike was awesome to deal with! I was nervous buying a car I haven’t seen in person from a dealer I knew nothing about but it was a flawless transactio Mike was awesome to deal with! I was nervous buying a car I haven’t seen in person from a dealer I knew nothing about but it was a flawless transaction!!! More

by Miker Verified Customer Verified Customer

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Great experience Just upgraded car to current year model. First time ordering a car. Couldn’t be happier. Entire process from beginning to end was super easy! Just upgraded car to current year model. First time ordering a car. Couldn’t be happier. Entire process from beginning to end was super easy! More

by PATTIE.HUDSON Verified Customer Verified Customer

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