Mike Lareau | Page 2

Great Service Mike gave exact estimate and delivered on time very professional major reason I have purchased three vehicles is Service Department time very professional major reason I have purchased three vehicles is Service Department More

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The Service Dept. is excellent- very knowledgeable, customer oriented, friendly and efficient. Seem to honor the appt schedule. Ready to answer questions and explain s is excellent- very knowledgeable, customer oriented, friendly and efficient. Seem to honor the appt schedule. Ready to answer questions and explain services rendered. Caleb Basham Has been an amazing tech who has been very helpful assisting me especially since I am an older widow. More

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I had an appointment at 8:30am and the staff was very attentive and helpful they took very good care of my vehicle. I was in and out quickly. attentive and helpful they took very good care of my vehicle. I was in and out quickly. More

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They were Curtis and fast with the services Short check in and short wait for them to finish in and short wait for them to finish More

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Always very professional, clean , polite and quick. These folks are very efficient and organized and nice These folks are very efficient and organized and nice More

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No issues. Always professional, courteous and willing to work with you. No concrrns, will be bavk Always professional, courteous and willing to work with you. No concrrns, will be bavk More

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This was an exceptional shop. I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very impressed with their professionalism and also the shop appearance itself. Thank you very much for all you did for me. More

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Longtime owner of Avalon. Appreciate the work and services that you have completed. Staff is friendly and through. Appreciate the work and services that you have completed. Staff is friendly and through. More

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My appointment was for 9:00 and was already in service area at 8:50. Oil change and inspection done in about 45 min. area at 8:50. Oil change and inspection done in about 45 min. More

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I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, I received a 3 month trail to Sirius XM….. I had to pay $1300 for a rental and had to keep extending it since they ordered the wrong part, and then it took a week (2 weeks) for it to come in, just for it to “get lost” and then I could finally pick up my car. I could’ve kept driving my car if I knew it would take that long for the part to come in but I was told it would be done by the next week. I have loved having my car but I will not be getting another Toyota thanks to the “customer service” I receive every time. More

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