Mike Hughes | Page 14

The staff is amazing! Fast! Friendly! And efficient! It is always a pleasure doing business at Ferman of New Port Richey. My tech, Craig even personally explained what was Fast! Friendly! And efficient! It is always a pleasure doing business at Ferman of New Port Richey. My tech, Craig even personally explained what was wrong with my truck and how he fixed it. Thanks, guys! More

by Hemicuda Verified Customer Verified Customer

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Wheels and tires install Had wheels and tires put on my 2018 Jeep Wrangler JL Sport. Roy Faulkner in Sales and Mike were very knowledgeable and did a great job on getting the Had wheels and tires put on my 2018 Jeep Wrangler JL Sport. Roy Faulkner in Sales and Mike were very knowledgeable and did a great job on getting the jeep to look exactly how I wanted. More

by DZAMBITO87 Verified Customer Verified Customer

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Jason Louge works with you I have been totally disappointed in the past and refrained from coming back. I felt I did not get the service I wanted. Now, Jason Louge seemed to go I have been totally disappointed in the past and refrained from coming back. I felt I did not get the service I wanted. Now, Jason Louge seemed to go out of his way to give me the service i expect and has said he will work with me on the things that I had issues with in the past! THE LADY THAT SCHEDULES SERVICE NEEDS TO TELL PEOPLE THAT ARE LEAVING THEIR CAR FOR DROP OFF WHAT TIME THE GATE CLOSES. I MADE A TRIP FOR NOTHING ONE NIGHT, IT WAS CLOSED, HAD TO RESCHEDULE! PLUS SOMEONE HAS TO PICK ME UP AS WELL, SO IT'S TWO PEOPLE DRIVING DOWN! More

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My Experience was great! I had no appointment just had my right tire losing pressure I called my salesman Joe Vega the night before he told me just bring it in tomorrow and th I had no appointment just had my right tire losing pressure I called my salesman Joe Vega the night before he told me just bring it in tomorrow and they will take care of it. Well, next morning I brought the car into the service department and they took care of it. Both Joe and Mike I rate them a 10 on doing their job. More

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Great group of people Everyone at the dealership was friendly and very professional. Roy was very helpful and went out of his way to help locate the Jeep I was looking for. Everyone at the dealership was friendly and very professional. Roy was very helpful and went out of his way to help locate the Jeep I was looking for. More

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Ferman is horrible. This dealership is horrible. My experience has been nothing but frustrating and fruitless when it comes to dealing with them. I purchased a Jeep Comp This dealership is horrible. My experience has been nothing but frustrating and fruitless when it comes to dealing with them. I purchased a Jeep Compass that frequently doesn't start and randomly drains my battery, leaving me stranded at times. I have had the vehicle towed into Ferman multiple times with no answers. I escalated my frustrations to corporate and received a case manager. Case manager spoke with the service director Mike Hughs and he stated that the car is in perfect working order and nothing is wrong with it. Completely ridiculous and a service manager, of all people, should know better. I am to the point that I'd rather trade this car in than really figure out what is wrong with it. Horrible dealership and horrible service department. I have told everyone I know to stay away from Ferman More

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Great, friendly and co-operative My jeep was a guinea pig for these guys and it took them a few times to get it right, but they did it! My suspension is holding up. Mike truly appreci My jeep was a guinea pig for these guys and it took them a few times to get it right, but they did it! My suspension is holding up. Mike truly appreciated my patience and i thank him for that. I was given a rental car for the time it took and truly appreciated Thanks guys you did a great job! More

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Provides Good and Courteous Service Scheduling an appt. is fairly easy. They follow up to confirm your appt. several ways - email & phone. Everyone is very pleasant and courteous. They d Scheduling an appt. is fairly easy. They follow up to confirm your appt. several ways - email & phone. Everyone is very pleasant and courteous. They detail your service and approx. costs depending on the service requested. Your vehicle is returned when completed usually in the estimated time frame and is as clean as you brought it in. They inform you if there was any issues or additional maintenance items that you should take under consideration for your next service. Overall a good customer experience. More

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Always great servic! Always great service! Helped make my jeep amazing. Anytime you need jeep help reach out to them, best in the business that I've found! Always great service! Helped make my jeep amazing. Anytime you need jeep help reach out to them, best in the business that I've found! More

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Great This dealership & guys worked with me until they got me info my vehicle. Very friendly staff & professional as well. Would definitely recommend to any This dealership & guys worked with me until they got me info my vehicle. Very friendly staff & professional as well. Would definitely recommend to anyone who is trying to get a new vehicle. More

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