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Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 8

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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not yet
rated
441 Reviews

Dealership Experience

14 yrs, 8 mos

Industry Experience

17 yrs, 8 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

January 20, 2023

Dealership Rating
Employee Rating

Absolutely fantastic experience. Thank you for taking such good care of me! Customer for life! More

by CAPPERFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 20, 2023

Dealership Rating
Employee Rating

Metro Toyota, on Brookpark Rd, has always provided me more than sufficient and efficient service. More

by tlr713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

January 19, 2023

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Employee Rating

Personnel is very nice courteous the facilitiey is very clean service was excellent will definitely recommend you More

by treece.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

January 19, 2023

Dealership Rating
Employee Rating

They were busy but managed to keep their service lane clear. Staff were welcoming, honest and respected your time. They washed my vehicle and you could not tell anyone had been inside it. My vehicle was More

by odonnell1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

January 18, 2023

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Employee Rating

Always professional and quick service. Very upfront and honest with assessment of what you need immediately and what can wait if you can’t afford to do everything at once. More

by rj918.1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running it's best is a top goal of ours. Please let us know if there is something else we can help you with and please dive safely!

January 18, 2023

Dealership Rating
Employee Rating

The wait was a little long but not too bad. The employees were helpful. Stop. More

by USACINDY
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, SUSAN BOTTORF

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Jan 28, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 18, 2023

Dealership Rating
Employee Rating

The services they perform are always done curtesly and with a smile. My salesperson is always friendly when I go in the shop or showroom. More

by LYNNDRAGONKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2023

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

January 16, 2023

Dealership Rating
Employee Rating

Top shelf service department . Stellar technicians . Clean and spacious waiting area . Sure miss the donuts though More

by linturk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, SUSAN BOTTORF

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle 's maintenance. We hope to see you again in the future, Safe travels!

January 13, 2023

Dealership Rating
Employee Rating

Professional, enthusiastic, sincerely staff at Metro Toyota. Thanks for your business. I hope we always have good business together forever. More

by Kimchi Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

Report | Print
Jan 18, 2023

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

Jan 18, 2023

Kimchi Nguyen responded

OK.

January 11, 2023

Dealership Rating
Employee Rating

Very good service and friendly staff I will be bringing my car's for service in the future. More

by dkascak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, SUSAN BOTTORF

Report | Print
Jan 18, 2023

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

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