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Mike Ferrett
Mike Ferrett at Victory Toyota of Brook Park

Mike Ferrett | Page 6

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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5.0
288 Reviews

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

Dealership Experience

19 yrs, 3 mos

Industry Experience

22 yrs, 4 mos

Languages Spoken

English English

5.0

288 Reviews

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288 Reviews of Mike Ferrett

July 12, 2023

Dealership Rating
Employee Rating

Went beyond and above to help me with the RAV4 purchase. I was without a car so they did everything to have it done that day! More

by PVANBELL2
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dawn Bell

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Jul 13, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2023

Dealership Rating
Employee Rating

Mike was very pleasant to work with. He did not put pressure on selling vehicle , Price was excellent.. He also helped in financing the vehicle. Will definitely return in the future! More

by Bom994er
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright

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Jul 13, 2023

Victory Toyota of Brook Park responded

BOM, That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

June 29, 2023

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Employee Rating

Fast, fair and upfront from the start. Mike was a pleasure to work with and no pressure sales. Financing moved quickly and easily. The dealership was clean and modern and everyone was p More

by fryer62066
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright

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Jun 29, 2023

Victory Toyota of Brook Park responded

Fryer, Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

June 23, 2023

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Employee Rating

I stopped into Metro to see a few certified used RAV4s. This would be my second time buying a used Rav from him. He was very friendly, professional, and efficient, as was the dealership as a whole. I th More

by Glass
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

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Jun 24, 2023

Victory Toyota of Brook Park responded

Glass, We agree Mike is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please enjoy your new Toyota. Please stop by and say hello when you are in for the complimentary service we included!

June 14, 2023

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Employee Rating

Everything was good set of person most professional defines work fast i’m happy about it. keep it that way. More

by Azizihakim332
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 19, 2023

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

June 11, 2023

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Employee Rating

Looked at the car I want bought it, sale man Mike was great.will keep in mind fir next car More

by larry.duncan58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Suzi Loree

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Jun 19, 2023

Victory Toyota of Brook Park responded

Larry, Your recommendation of Mike and the team makes our day! Thank you for choosing Metro Toyota, it is gratifying to know that your purchase experience was so successful and pressure-free. Please enjoy your new car!

May 17, 2023

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Employee Rating

Very optimistic and friendly aura! Made buying a car for my first time a memorable experience. Thank you thank you!! More

by SAVAGEKAILEEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

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May 18, 2023

Victory Toyota of Brook Park responded

Thank you so much for the positive review! The fact that our Team went above and beyond to make sure your experience was memorable is so rewarding to us. We look forward to hearing from you again, and please do not hesitate to get in touch with us for any vehicle-related needs!

May 12, 2023

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Employee Rating

I love my car. Mike and Chad help me find the car I was looking for at the price I could afford. The car looked amazing when I picked it up and all repairs were don More

by Debbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Higgins, Dawn Bell

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May 16, 2023

Victory Toyota of Brook Park responded

Debbie, Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Mike and Chad's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 24, 2023

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Employee Rating

It was very pleasant and easy to buy a car from this dealership. They made the entire process stress-free. More

by Nico.lp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
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May 01, 2023

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience.Mike will be happy to help you if you should need anything else. Have a great summer!.

April 14, 2023

Dealership Rating
Employee Rating

Customer service was great, overall had a good experience with my first truck buying experience. More

by SETH.M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Jelleson, Dawn Bell

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Apr 22, 2023

Victory Toyota of Brook Park responded

Seth, Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

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