Mike Demetriades | Page 9

I am still kicking myself for going through with purchasing a car from this dealership. Starting out, of course everything was great. The rapport was built, just like anyone in sales knows to do. On purchasing a car from this dealership. Starting out, of course everything was great. The rapport was built, just like anyone in sales knows to do. Once I agreed to sign on the dotted line, the dealership’s true colors came out. I made it clear prior to going in that I wanted to talk to the manager about the price and down payment. Upon arrival, I told my sales lady my baby was sleeping and I could come in once she woke up. Somehow she took this as an invitation to get in the car with me to go over things instead of waiting. Once I did go in, I was ushered to the room where I was supposed to sign everything. She completely skipped allowing me to talk to the sales manager like I asked. When I finally snapped out of it, I asked again to speak to him. The cheery demeanor from everyone switched to annoyed and rude. After back and forth with the sales manager about the price, an agreement was reached. I understand haggling is normal, but I made it clear prior to ever going to the dealership that I wanted it simple and easy…no haggling. Something was telling me not to sign, but I stupidly did anyway. Afterwards, we asked about scratches on the outside of the car that we had noticed when I test drove it. We were told we would have to pay to have it fixed, even though we’d brought it up before ever paying or signing. Things only got worse from there, as my car now only has 15,000 miles on it, and I’ve taken it in (to a different dealership) twice. It turns out my car’s windshield was replaced, and it was more than likely in a collision. None of this was disclosed when we purchased it, and it was never shared on CarFax. This dealership is shady, and I would highly recommend NOT purchasing from them or Ed Martin Fishers where they’re also just as shady! More

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Ken Copley and Mark Clouse took excellent care of me! ! Ken is very kind, helpful and knowledgeable. The whole buying process was very easy-thank you!! ! Ken is very kind, helpful and knowledgeable. The whole buying process was very easy-thank you!! More

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Shopped here exclusively for 8 years buying my 6th vehicle today for my wife all from Ken and Ed Martin Nissan. They are the only dealership who has earned my exclusive trust in Car Buying other deale vehicle today for my wife all from Ken and Ed Martin Nissan. They are the only dealership who has earned my exclusive trust in Car Buying other dealers will have difficulty doing at the Ed Martin Way because they’re stuck selling in the past. If you need a car new or used see Ken and the folks at Ed Martin Nissan you won’t be sorry. Great job guys. Thanks, John. More

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Ken was knowledgeable, witty and extremely nice to work with. I had a great experience as always with this dealership and look forward to going back to get my new Rogue serviced there. with. I had a great experience as always with this dealership and look forward to going back to get my new Rogue serviced there. More

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Caleb was extremely helpful (and patient) in our car search! 11/10 recommend contacting Caleb if you're looking for your next car! search! 11/10 recommend contacting Caleb if you're looking for your next car! More

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They are honest about helping you get a vehicle. Follow up is very pleasant as well. Follow up is very pleasant as well. More

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My husband and I had a great experience did not get them to come down much on the car but we’re satisfied that it was a very fair price and they went above and beyond to honor a discount for my husband who to come down much on the car but we’re satisfied that it was a very fair price and they went above and beyond to honor a discount for my husband who is a veteran. We appreciate the stress free transaction. The finance department on the other hand needs a little work. They need to establish how many months that you want to finance before doing all the work and adding an extra $2000 for a protection on the vehicle. More

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Transaction went very smooth, Caleb is an exceptional salesman and I really can’t recommend him enough. Very patient and professional salesman and I really can’t recommend him enough. Very patient and professional More

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Very attentatve and polite. Found the car I wanted within 24 hours. We are repeat customers and would recommend this dealership and sales person Found the car I wanted within 24 hours. We are repeat customers and would recommend this dealership and sales person More

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The whole team was friendly and helpful in the car buying process. Caleb and Mark answered all of my questions and I left feeling at ease. Thank you! process. Caleb and Mark answered all of my questions and I left feeling at ease. Thank you! More

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